Hardworking and versatile professional veteran with experience in banking, construction, and customer service. Background includes serving as a U.S. Army Horizontal Construction Engineer, pipeline laborer, and personal banker, developing strong skills in equipment operation, problem-solving, financial services, and client relations. Recognized for reliability, teamwork, and adaptability in fast-paced environments, with proven ability to manage both hands-on labor and customer-focused responsibilities.
Overview
10
10
years of professional experience
Work History
Personal Banker 1
Cadence Bank
Ruston, LA
11.2024 - Current
Promoted additional bank services through personal contact with customers.
Maintained accurate records of all transactions conducted throughout the day.
Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Advised customers on various financial products available from the bank.
Analyzed financial documents provided by customers to determine their needs.
Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Provided guidance on how best to utilize online banking tools for maximum benefit.
Participated in training sessions regarding new banking products or services.
Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Provided customer service to clients, including answering questions and resolving issues.
Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
Horizontal Construction Engineer
United States Army
Ruston, Louisiana
12.2017 - Current
Stabilized machines, positioned equipment, and aligned drills by carefully managing controls.
Directed drilling machine operations, selecting settings and inserting casings into holes.
Operated controls to stabilize machines and align drills.
Identified and quickly responded to various drilling issues, continuously monitoring operations, checking gauges, and listening to equipment.
Flushed earth cuttings and removed dust with equipment.
Selected and attached drill bits and drill rods, adding more rods as hole depths increased and changing drill bits.
Regulated air pressure, rotary speed, and downward pressure.
Maintained performance by regularly replacing parts, building up drill bits, and lubricating machine parts.
Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflow.
Observed positive skills and attributes from personnel to build, improve, and expand skills set.
Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.
Pipeline Laborer
Icenhower Oil and Gas
Bossier City, LA
03.2021 - 10.2024
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Loaded, unloaded, and moved material to and from storage and production areas.
Assisted with the transportation and loading/unloading of materials onto trucks for efficient movement between job sites.
Contributed to successful project completion by maintaining clean and organized work areas.
Laid out materials for efficient project work.
Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Supported team productivity by assisting with excavation, trenching, and backfilling activities as needed.
Signaled equipment operators to align machinery.
Ensured accurate placement of pipelines through careful measurement and alignment tasks.
Enhanced pipeline safety by conducting regular inspections and maintenance tasks.
Developed strong working relationships with colleagues, fostering a positive team environment conducive to achieving success on pipeline construction projects.
Assisted in the installation and repair of various pipeline systems, resulting in fewer leaks and enhanced system performance.
Demonstrated versatility by supporting multiple aspects of pipeline construction, including welding, pipe bending, coating application, and hydrostatic testing procedures.
Performed repairs on pipelines.
Improved project efficiency by ensuring timely delivery of materials and equipment to job sites.
Expanded skillset through continuous professional development opportunities such as attending trainings or obtaining relevant certifications related to the field.
Minimized downtime during construction projects through proactive problem-solving skills in addressing potential issues before they escalated.
Assisted in the planning and execution of pipeline construction projects, ensuring that project goals were met or exceeded.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Fabricated piping pieces and components in line with design specifications for each system.
Measured, threaded, and cut materials to correct angles.
Inspected sewers and piping systems to assess quality and condition.
Filled pipe systems with water and air to determine location of leaks.
Planned pipe system layout, installation and repair according to specifications.
Assisted with repairs to steam, drainage, and sewer lines.
Graphic Marketer
super sign mart
Ruston, Louisiana
01.2020 - 02.2021
Created print advertisements, e-mail marketing campaigns, and package designs.
Leveraged multi-software expertise to retouch and manipulate images in support of project objectives.
Secured new business, connecting with 5 potential customers each week.
Promoted client satisfaction using successful design leadership from concept through completion.
Managed various graphic design assignments for web design and marketing projects.
Held regular group meetings to address concerns, hash out issues, and brainstorm new ideas.
Developed fresh designs with esthetic appeal using state of the art software.
Protected work and customer interests by maintaining archive of images, photographs and work products.
Helped optimize final delivery with advice on presentation, design, and formatting.
Achieved project targets with high-quality design work to help clients promote products, services and events.
Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.
Served clients with close support at all stages and open feedback channels.
Crew Member
Raising Cane's Chicken Fingers
Ruston, Louisiana
06.2015 - 12.2020
Prepared foods according to menu standards, safety policies, and company policies.
Worked closely with managers and fellow crew members to prepare orders.
Maintained high cleanliness and adhered to health code standards.
Used extensive crew training and ongoing monitoring to avoid critical service errors.
Kept wait times low through fast order taking and payment processing.
Scrubbed and polished counters, steam tables, and other equipment and cleaned glasses, dishes, and fountain equipment.
Addressed customers with friendly greetings and conversations.
Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change.
Prepared food by following recipes and presentation guidelines.
Minimized errors by carefully documenting orders and discussing needs with cooks.
Kept dining area presentable and sanitary by cleaning and polishing counters, equipment and tables.
Served fresh, delicious food within promised timeframes.
Completed food orders with relishes and garnishes.
Balanced receipts and payments in cash registers.
Stayed on top of regular shift cleaning duties.
Operated cash registers and received payment in cash or credit card.
Assisted caterers with food preparation or service.
Met customer needs with fast, friendly and knowledgeable service.
Processed customer orders and payments quickly with efficient register operation.
Met customer needs by keeping self-serve stations well-stocked with food and supplies.
Organized supplies and arranged food in attractive displays.
Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils.
Complied with food safety and sanitation regulations.
Satisfied customers with fast and friendly food, beverage and dessert services.
Maintained cleanliness of kitchen, dining room and equipment.
Arranged tables and decorations according to instructions.
Performed sweeping, mopping, and washing dishes to keep equipment and facilities sanitary.
Greeted guests, answered menu questions and provided excellent customer service.
Satisfied customers consistently while taking and preparing orders for foods.
Education
bachelors degree - Business Management
Louisiana Tech University
Ruston, Louisiana
05.2022
Skills
Machine maintenance
Task prioritization
Time management
Critical thinking
Multitasking
Public speaking
Quality assurance
Social perceptiveness
Customer service
Cash handling
Transaction processing
Client relationship management
Financial analysis
Effective communication
Problem solving
Relationship building
Online banking support
Banking regulations
Banking policies and procedures
Teller support
Cash vault audit
Physical fitness
Personnel management
Operational planning
Weapons handling
Tactical planning
Security operations
Problem-solving
Hazards awareness
Pipe laying techniques
Trench digging experience
Heavy equipment operation
References
Nicolette Hogan, Mentor, PO Box 186, Grand Cane, Louisiana, 71032, (318) 618-9611
Chris Bishop, Friend, 209 N Bernard Street Ruston, La. 71270, (318) 548-0419
Patrick James, Supervisor, 122 yellow pine drive Calhoun LA 71291, +1 (601) 422-7425