KarenLee Marquis
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
9
9
years of professional experience
Work History
Personal Banker 1
Fifth Third Bank
08.2022 - Current
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Office Manager
Performance Therapy Institute
11.2021 - 08.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Sales Administrator
Drury Plaza Hotel
11.2017 - 03.2020
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
Merchandising Manager
Stein Mart
03.2017 - 11.2017
- Monitored stock levels and product sales to determine purchasing needs.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Lead cross-functional teams in launch of promotional campaigns, driving increased revenue during key seasons.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
General Manager
Lori's Gifts at Paoli Hospital
11.2015 - 07.2016
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Certification - Mental Health
Marietta College
Marietta, OH08-2022
Associate of Applied Science - Tourism And Travel Management
Southeastern Academy
Kissimmee, FL03-1985
Skills
- Relationship Building
- Customer Service
- Customer Satisfaction
- Fraud prevention
- Attention to Detail
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Scheduling and calendar management
- Clerical Support
- Clear oral/written communication
Timeline
Personal Banker 1
Fifth Third Bank
08.2022 - Current
Office Manager
Performance Therapy Institute
11.2021 - 08.2022
Sales Administrator
Drury Plaza Hotel
11.2017 - 03.2020
Merchandising Manager
Stein Mart
03.2017 - 11.2017
General Manager
Lori's Gifts at Paoli Hospital
11.2015 - 07.2016
Certification - Mental Health
Marietta College
Associate of Applied Science - Tourism And Travel Management
Southeastern Academy
Certification
- Mental Wellness Nutritional Coach, Marietta College, August 2022
- Applied Sciences
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