Tamara Monique Turner-Moorman
Indianapolis,IN
Summary
Dynamic Personal Banker II at Fifth Third Bank with a proven track record in client relationship management and branch leadership. Enhanced customer satisfaction through tailored financial solutions and effective cross-selling techniques. Skilled in compliance and risk management, fostering a positive team environment while driving business growth and operational efficiency. Conversational in Spanish.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Banker II
Fifth Third Bank
02.2022 - 04.2025
- Cultivated strong client relationships through personalized financial solutions and proactive service.
- Assisted clients in navigating banking products, enhancing customer satisfaction and retention.
- Streamlined account opening processes, improving efficiency and reducing wait times for clients.
- Educated clients on digital banking tools, promoting technology adoption and ensuring security compliance.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Drove branch growth through targeted marketing, weekly business visits, and monthly acquisition events.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Shop Manager
Cash America
01.2011 - 09.2021
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing discrepancies.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements, streamlining workflows for increased efficiency.
- Developed customer engagement initiatives, fostering loyalty and satisfaction.
- Led team meetings to communicate goals, align objectives, and drive accountability.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Education
Master of Science - Business Administration
University of Phoenix
Tempe, AZ08-2024
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05-2023
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ11-2017
Skills
- Client relationship management
- Positive attitude
- Branch leadership & Team Development
- Recruiting, HR & Performance Management
- Compliance, Risk Management & Fraud Prevention
- Technical: Microsoft Office, typing, basic math
- Languages: Conversational Spanish
Accomplishments
Promoted to Personal Banker 2 within one year for exceeding performance goals
Human Resources Certificate (2021-Present)
Certified Notary Public
Selected for Cash America University (2013) out of 10,000 applicants, recognized for leadership
Certification
Human Resource Certification (2021-Present)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Personal Banker II
Fifth Third Bank
02.2022 - 04.2025
Shop Manager
Cash America
01.2011 - 09.2021
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Business Administration
University of Phoenix