Christina Cook
Sikeston,Missouri
Summary
A seasoned professional in the hospitality sector, I excelled at Fox Haven Country Club by fostering a loyal customer base through exceptional service and efficient team management. My expertise spans from meticulous inventory control to crafting effective staff schedules, underpinned by strong multitasking abilities and a commitment to customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Waitress
Colton's Steakhouse
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Hucks Gas Station
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bar Manager
Fox Haven Country Club
01.2020 - 12.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma - General Studies
Sikeston High School
Sikeston, MO05.2013
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Food running
- Table setting
- Menu memorization
- Time management
- Banquet coordination
- Point of sale (POS) system operations
- Schedule making
- Inventory
- Management
Timeline
Cashier
Hucks Gas Station
06.2023 - Current
Bar Manager
Fox Haven Country Club
01.2020 - 12.2022
Waitress
Colton's Steakhouse
High School Diploma - General Studies
Sikeston High School
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