Christina Cook
Foley,AL
Summary
Determined go-getter that loves dental administration. I have strong empathy for leaders who need self motivated employees who strive to exceed expectations and deliver excellence. I am task oriented, organized, and always looking to master the next goal. My passion is to put the heart back in healthcare by delivering upstanding service in an industry that thrives in both care and professionalism.
Overview
7
7
years of professional experience
Work History
Remote insurance coordinator (temporary)
Clark Holmes Smith Oral Facial Surgery
Trussville, Alabama
04.2025 - Current
Dental Front Office Coordinator
Cornerstone Endodontics
Hoover, AL
07.2022 - 04.2025
- Managed doctors' schedules to enhance flexibility for accommodating emergency patients in greater birmingham area.
- Coordinated daily procedures to streamline operations for doctors, clinical staff, and patients.
- Documented and handled patient information quickly and accurately following HIPAA compliance.
- Collected payments and arranged payment schedules to ensure timely processing and patient satisfaction.
- Answered calls, email and teams communication in a fast paced environment while maintaining face to face patient priority.
Insurance Verification Specialist
Clark Holmes Smith Oral Facial Surgery
Trussville, AL
03.2021 - 07.2022
- Verified patient insurance coverage and eligibility for dental services for all major dental insurance carriers via phone and web portals.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Assisted patients with education of their benefits including co-payments, deductible, maximums, covered and non-covered services.
- Coordinated clinical treatment plans and provided patients with accurate insurance benefit estimates.
- Introduced practice to verification grouping systems that maximized productivity and efficiency, providing appointment retention and increased revenue.
Business Assistant
Heartland Dental
Birmingham, AL
04.2019 - 03.2021
- Managed insurance verification, claim submissions, attachments, appeals, narratives, insurance payments, patient billing and refunds.
- Posted insurance payments and adjustments, organized EOBS, managed patient aging and insurance aging reports.
- Created and presented treatment plans/estimates to patients, aided in CareCredit financing applications, explained and interpreted insurance benefits.
- Met and exceeded company goals on a monthly and quarterly basis.
- Gained experience in chairside assisting.
Education
Dental Assisting Program
Jefferson State Community College
Birmingham, ALSkills
- Strong written verbal skills
- Phone Etiquette
- HIPAA Compliance
- Insurance Verification
- Attention to Detail
- Experience with Dentrix, WinOMS, DSN, & Endovision software
- Organization
- Self motivation
Timeline
Remote insurance coordinator (temporary)
Clark Holmes Smith Oral Facial Surgery
04.2025 - Current
Dental Front Office Coordinator
Cornerstone Endodontics
07.2022 - 04.2025
Insurance Verification Specialist
Clark Holmes Smith Oral Facial Surgery
03.2021 - 07.2022
Business Assistant
Heartland Dental
04.2019 - 03.2021
Dental Assisting Program
Jefferson State Community College