Christina Correia
Smithfield,USA
Summary
Results-driven Amazon Process Assistant with five years of experience in high-volume delivery operations. Expertise in last-mile execution, associate engagement, safety, and productivity. Led and coached associates, identified operational barriers, and implemented solutions to enhance efficiency. Aiming to transition to Area Manager role to drive results through people development and process improvement.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
Taunton, USA
04.2025 - Current
- Support daily fulfillment center operations by coordinating workflow, assigning tasks, and ensuring associates meet productivity, quality, and safety expectations.
- Monitored operational metrics and analyzed performance data to identify trends, address barriers, and enhance workflow efficiency.
- Coach, train, and provide ongoing support to associates on standard operating procedures, safety requirements, and productivity expectations.
- Partner with Area Managers and cross-functional teams to resolve operational issues and maintain consistent workflow throughout the shift.
- Conduct floor audits and process checks to ensure compliance with company policies, safety standards, and quality requirements.
- Communicate shift priorities, operational updates, and performance expectations clearly to associates and leadership.
- Investigate process and inventory discrepancies and implement corrective actions to minimize errors and delays.
- Promoted safe, organized, and productive work environment by identifying hazards and reinforcing safety procedures among associates.
- Supported continuous improvement initiatives by identifying process inefficiencies and recommending actionable solutions to enhance productivity and customer satisfaction.
FC Associate I
Amazon
Milford, USA
07.2021 - 04.2025
- Scans, pulls, stows, picks and stages packages for the drivers to deliver to the customers.
- Assisted team with dwelling tasks to ensure operational efficiency.
- Assisted drivers in loading trucks with bags and oversized packages.
- Facilitated process assistants and learning ambassadors in managing lanes for safe driver entry and exit.
Lab Technician
The Brickle Group
North Smithfield, USA
02.2019 - 05.2021
- Conducted tests on fiber materials to determine wool content, supporting quality control efforts.
- Executed data entry tasks accurately and efficiently.
- Ensured laboratory cleanliness and organization, facilitating efficient operations.
Coordinator II (Temporary Assignment)
A-Line Staffing
Cumberland, USA
04.2018 - 12.2018
- Created, edited, and ensured quality control for patient-facing MinuteClinic resource materials, enhancing accessibility for patients.
- Updated, maintained, and cataloged 1,100+ unique Provider Resource Lists (Pr Ls) for MinuteClinic, facilitating access for patients without primary care homes.
- Collaborated with field leadership, Health System Alliance personnel, affiliates, and Epic team members to verify accuracy and formatting of each PRL, ensuring reliable resources for patients.
- Created, edited and performed quality control for patient facing MinuteClinic resource materials.
Lead Phlebotomist
Day Kimball Hospital
Putnam, USA
05.2015 - 04.2018
- Acquires blood specimens from an assortment of patients, either inpatient, outpatient homebound, doctor office or nursing home patients utilizing venipuncture systems.
- Identifies patient's accurately utilizing most recent methods/approaches.
- Reviews requisition and decides which tubes to draw to obtain appropriate specimens to complete physician's order.
- Reviews requisition and generates labels for accuracy and initial all tubes. Accounts for tourniquet at completion of venipuncture procedure.
- Managed phlebotomy department operations to ensure efficient service delivery.
- Coordinated scheduling for nursing homes and home draw patients to optimize resource allocation.
- Processed billing for skilled nursing facilities to maintain accurate financial records.
- Processed billing for skilled nursing facilities to ensure accurate financial operations.
Education
Associate of Arts - Healthcare Administration
University of Phoenix-Online Campus
Phoenix, AZBachelor of Science - Healthcare Administration w/ Concentration in Management
University of Phoenix-Online Campus
Phoenix, AZSkills
- Epic
- EMR Systems
- Blood drawing
- Butterfly venipuncture
- Blood collection tubes
- Lab procedures
- Centrifuge
- Safety and Compliance
- Workflow Optimization
- Operational Efficiency
- Process improvement
- Workload Management
- Appointment scheduling
- Team leadership
- Training programs
- Medical Office Experience
- Triage
- Patient Care
Additional Information
Prior CPR Certification
Timeline
Process Assistant
Amazon
04.2025 - Current
FC Associate I
Amazon
07.2021 - 04.2025
Lab Technician
The Brickle Group
02.2019 - 05.2021
Coordinator II (Temporary Assignment)
A-Line Staffing
04.2018 - 12.2018
Lead Phlebotomist
Day Kimball Hospital
05.2015 - 04.2018
Associate of Arts - Healthcare Administration
University of Phoenix-Online Campus
Bachelor of Science - Healthcare Administration w/ Concentration in Management
University of Phoenix-Online Campus