Christina Coutee
Chicago,Illinois
Summary
Versatile administrative associate experienced in customer support, payment processing, and operational efficiency. Skilled at managing documentation and enhancing customer engagement while resolving service issues. Brings a commitment to continuous improvement and teamwork, contributing to a streamlined and productive work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
U-Haul
Melrose Park, IL
05.2018 - 10.2019
- Resolved customer complaints and service issues, ensuring adherence to company guidelines and enhancing customer satisfaction
- Managed daily rent collection and payment processing for vehicle rentals
- Processed invoicing and payments efficiently using Microsoft Office applications, streamlining financial transactions
- Maintained organized records of transactions and customer accounts, supporting accurate reporting and accountability
Caregiver
Collins Family
Chicago, IL
02.2018 - 08.2018
- Supported family members with daily living activities and personal hygiene to promote well-being.
- Delivered companionship and emotional support during daily routines to enhance quality of life.
- Prepared nutritious meals according to dietary guidelines and preferences.
- Facilitated clear communication with family members to ensure smooth daily operations.
- Organized daily schedules for family activities and administrative tasks for family operations
Mechanical Assembler
Siemens
Hutchinson, KS
02.2015 - 06.2015
- Resolved assembly discrepancies by troubleshooting and implementing corrective action
- Coordinated with team members to consistently meet production deadlines
- Maintained detailed assembly documentation and ensured quality control compliance
- Organized workspace and inventory to streamline workflow and minimize delays
- Followed safety protocols and reported incidents to maintain compliant operations.
Manufacturing Production Supervisor
Crown Services
Carol Stream, IL
06.2013 - 04.2014
- Supervised production team performance and coordinated daily workflow operations to meet production goals.
- Managed budgets and monitored expenses to meet financial targets, while coordinating cross-functional teams to adhere to production deadlines and quality standards.
- Led training and development initiatives to improve team skillsets and accountability.
- Prepared incident reports and ensured regulatory compliance, resolving operational issues swiftly to uphold safety standards.
Education
Master of Business Administration -
University of Phoenix
Phoenix, AZ12-2026
Bachelor of Science - Human Resource Management Certificate
University of Phoenix
Phoenix, AZ11-2025
Skills
- Payment processing and reconciliation
- Customer support and engagement
- Customer relationship management
- Order processing and transaction tracking
- Documentation accuracy and record keeping
- Cash handling and inventory tracking
- Microsoft Office proficiency
- Customer feedback analysis and retention
- Team collaboration and building
- Workflow optimization and task prioritization
- Administrative support and data management
- Problem solving and attention to detail
- Coaching sessions and performance optimization
- Service quality assurance and compliance knowledge
Timeline
Customer Service Rep
U-Haul
05.2018 - 10.2019
Caregiver
Collins Family
02.2018 - 08.2018
Mechanical Assembler
Siemens
02.2015 - 06.2015
Manufacturing Production Supervisor
Crown Services
06.2013 - 04.2014
Master of Business Administration -
University of Phoenix
Bachelor of Science - Human Resource Management Certificate
University of Phoenix