Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Iris Perez Giron

Peoria

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Rep

Discover Credit Card
Phoenix
12.2022 - 05.2025
  • Took 60-80 calls a day.
  • Processed payments.
  • Took 2-4 chats at a time.
  • Answered customer inquiries via phone, email, and chat.
  • Currently working in the Spanish department
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.

Medical Assistant/ Externship

Valley Urogynecology Associates
Phoenix
07.2018 - 11.2022
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Clean and prepare exam rooms for patients and physicians.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Administer bladder scans on new patients and assist physicians in exam room with necessary instruments.
  • Chart patient information properly while physician completes exam.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Support physician and office staff on overall office duties.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Technical Support

Dish Network
Phoenix
02.2017 - 08.2018
  • Provide technical support to customers who are experiencing technical difficulties and respond to any other customer requests.
  • Maintain knowledge of current updates to receivers, current sales and promotions, any areas experiencing bad weather.
  • Promoted after two months from customer service representative to technical support.
  • Assist on average over 60 customers a day.
  • Provided technical support to customers over the phone.

Kitchen Team Lead

Chick Fil A
Phoenix
12.2013 - 02.2017
  • Ran the kitchen every night to provide quality food to our customers.
  • Promoted after seven months from regular kitchen staff to night kitchen team lead.
  • Trained other crew members in the kitchen in Phoenix, AZ. and Denver, CO.
  • Maintained sanitation, and safety standards in work areas.
  • Motivated staff through positive reinforcement techniques.

Education

Medical Assistant Program -

Allen School of Health Science
Phoenix, AZ
09.2018

General Studies -

Central High School
Phoenix, AZ
05.2013

Skills

  • Phlebotomy
  • Specimen Collection
  • Insurance Verification
  • Customer service
  • Payment processing
  • Bilingual communication
  • Appointment Scheduling
  • Vital Signs
  • Administrative Skills
  • Referrals
  • Sterilization & Autoclaving
  • Microsoft Word
  • Billing/Invoicing
  • Urinalysis
  • Patient Interviews
  • Clinical Skills
  • Technical support
  • Data entry
  • Problem solving
  • Time management
  • Active listening
  • Customer relationship management
  • Typing 41 wpm
  • Credit card payment processing

Awards

Honor Roll, Allen School of Health Science, 2018

Languages

Spanish
Professional

Timeline

Customer Service Rep

Discover Credit Card
12.2022 - 05.2025

Medical Assistant/ Externship

Valley Urogynecology Associates
07.2018 - 11.2022

Technical Support

Dish Network
02.2017 - 08.2018

Kitchen Team Lead

Chick Fil A
12.2013 - 02.2017

Medical Assistant Program -

Allen School of Health Science

General Studies -

Central High School

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