Christina Crespo
Orlando,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Women's Care Florida, Partners In Women's Health
Orlando, FL
09.2019 - Current
- Greet patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Answered phones promptly in a professional manner.
Receptionist
Advent Health Medical Group
Orlando, FL
04.2017 - 09.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
Patient Service Representative
Jewett Orthopedic Clinic
Winter Park, FL
05.2016 - 04.2017
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
Patient Service Representative
The New Hope Center for Reproductive Medicine
Virginia Beach, VA
05.2013 - 03.2015
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
Phlebotomist/Field Data Collector
Pacific Institute for Research & Evaluation
Virginia Beach, VA
07.2010 - 09.2012
- Interviewed drivers at crash site, obtained breath, saliva and blood samples, worked alongside Virginia Beach Police Department motor vehicle crash team, conducted surveys and collected data, using methods such as interviews & questionnaires, draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods, transport specimens or fluid samples from collection sites to laboratories
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
Medical Assistant
Beach Health Clinic
Virginia Beach, VA
06.2009 - 08.2009
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Medical Assistant certificate - Medical
Everst Institute
Chesapeake, VA08.2009
Diploma - Business
Harry VanArsdale High
Brooklyn06.2005
Skills
- Problem-Solving
- Registration management
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
- Appointment Scheduling
- Team Collaboration
- Payment Processing
- Patient Registration
- EMR
- eCW
- Athena
- Phreesia, Luma, Zocdoc
Languages
English
Native or Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Patient Access Representative
Women's Care Florida, Partners In Women's Health
09.2019 - Current
Receptionist
Advent Health Medical Group
04.2017 - 09.2019
Patient Service Representative
Jewett Orthopedic Clinic
05.2016 - 04.2017
Patient Service Representative
The New Hope Center for Reproductive Medicine
05.2013 - 03.2015
Phlebotomist/Field Data Collector
Pacific Institute for Research & Evaluation
07.2010 - 09.2012
Medical Assistant
Beach Health Clinic
06.2009 - 08.2009
Medical Assistant certificate - Medical
Everst Institute
Diploma - Business
Harry VanArsdale High