Christina Crowell

While working for Fifth Third the past four years I have grown both personally and professionally. My starting position was a Personal Banker I. In this role I was able to brush up on past banking experience, due to the ever changing banking world. In two years I was promoted to a Personal Banker II and have twice been the top performing banker in our region with a loan pipeline over a million dollars and most recently nominated and excepted into the Leadership Management Program and scheduled to graduate by Spring.

• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.running and maintaining a balanced teller drawer
• In the absence of our manager I am considered the stand in manager to ensure the branch is running properly
• Assist in training new employees banker/teller
• Always more than willing to help wherever I am needed

As the Owner Loyalty Manager my main focus was on customer satisfaction for both the sales and service departments, in which I analyzed daily incoming surveys and fluctuation of sales/performance for the dealership as well as individuals. This role entailed several other responsibilities such as; HR duties (hiring/coaching), head of Nissan Manufacture Inspections, ordered supplies, organized community activities (parades, marathons, charity organizations).

• Managed day-to-day business operations.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across both sales and service
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Optimized team hiring, training and performance.
• Trained and motivated employees to perform daily business functions.
• .Assisted with payroll (time entry)

Working at Intercity State Bank was one of the best experiences that I have ever had. The working environment was ideal as we all worked as a team and supported each other. My role at intercity was a teller associate as well as vault teller however, we crossed trained in many areas as the list of responsibilities show as followed:

• Maintained a balanced teller drawer *awarded a plaque for maintaining a perfect balanced drawer for a year*
• Processed transactions
• Ran and Rolled coin
• Ordered money
• Back-Up Vault Teller
• Proof- read loan payments to ensure proper application
• Assisted with the Senior Citizens Program
• Assisted with outings/charities for marketing