Christina Mercado
Hemet,CA
Overview
17
17
years of professional experience
Work History
Lube Technician
Valvoline Instant Oil
09.2020 - Current
- Greeted customers and answered questions about oil changes and other services.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
- Collaborated with team of technicians to solve complex mechanical issues, sharing knowledge and skills.
- Assisted customers in selecting appropriate lubricants and services for their vehicles, based on manufacturer recommendations.
Security Officer
Southwest Patrol
11.2017 - 04.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
Security Officer
Breakwater Security
07.2008 - 11.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Skills
- Customer service
- Communication
- Time management
- Dependable and responsible
- Adaptability
- Problem solving
- Attention to detail
- Organazation
- Work ethic
- Motivated
Timeline
Lube Technician
Valvoline Instant Oil
09.2020 - Current
Security Officer
Southwest Patrol
11.2017 - 04.2018
Security Officer
Breakwater Security
07.2008 - 11.2017