Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christina Culhane

Easton,PA

Summary

Aspiring instructional designer seeking a role in a dynamic forward-thinking organization, leveraging my expertise in training, course development, and prior supervisory experience to drive organizational and client-centered objectives. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trainer and Course Developer

PPL Electric Utilities
03.2019 - Current
  • Design, develop, and deliver training in a variety of modalities such as, in-person, virtual, self-paced/e-learning, and blended approaches.
  • Review and provide feedback to recently trained customer service agents.
  • Assist with certification of vendor trainers.
  • Collaborate with e instructional design team and provide feedback when peer reviewing content.
  • Serve as a liaison during cross-department initiatives.
  • Conduct needs assessments to identify gaps in knowledge skills, and performance, ensuring training solutions address specific requirements.

Supervisor/Trainer

IQor
06.2013 - 07.2018
  • Managed up to 14 quality assurance and customer service employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Trained inbound and outbound customer service agents.
  • Established incentive programs to reduce attrition rates, and to help drive key performance indicators for clients.
  • Completed quality assessments on customer service agents.


Education

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
04.2024

Associate of Arts - General Studies

Lehigh Carbon Community College
Schnecksville, PA
06.2013

Skills

  • Proficient in Microsoft Office
  • Proficient in Articulate 360
  • Proficient in Venngage
  • Proficient in SnagIt
  • Camtasia
  • UMU
  • Needs and Root Cause Analysis
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Online Instruction
  • Student Engagement
  • Public Speaking

Certification

Articulate Storyline Certification, The Learning Guild - 2022

Adult Learning Certification, ATD - 2020

Microlearning Certification, ATD - 2019


Timeline

Trainer and Course Developer

PPL Electric Utilities
03.2019 - Current

Supervisor/Trainer

IQor
06.2013 - 07.2018

Bachelor of Science - Business

University of Phoenix

Associate of Arts - General Studies

Lehigh Carbon Community College

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Christina Culhane