Christina Cupani
Benton Harbor
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Specialist
Flagstar Bank
Grand Haven
02.2018 - 03.2020
- Provided friendly support to customers via phone and email inquiries.
- Resolved customer complaints by actively listening and offering solutions.
- Documented customer interactions in company database for future reference.
Customer Service Specialist
Huntington National Bank
Holland
02.2015 - 07.2017
- Provided friendly support to customers via phone and email inquiries.
- Resolved customer complaints by actively listening and offering solutions.
- Documented customer interactions in company database for future reference.
- Maintained knowledge of products and services to answer customer questions.
- Handled order processing and ensured accurate information entry into system.
- Participated in team meetings to discuss service improvements and feedback.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Bartender
TJ’s sports bar and grill
Watervliet
04.2012 - 06.2014
- Prepared a variety of cocktails and beverages based on customer preferences.
- Maintained cleanliness of bar area and ensured compliance with safety standards.
- Managed inventory levels and restocked supplies as needed during shifts.
- Provided excellent customer service to enhance guest experiences at the bar.
- Trained new bartenders on cocktail preparation and bar operations procedures.
- Handled cash transactions accurately while processing customer payments swiftly.
- Developed positive relationships with regular customers to foster loyalty and satisfaction.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Teller
JPMorgan Chase
Benton Harbor
01.2012 - 08.2013
- Processed customer transactions accurately and efficiently.
- Handled cash, checks, and credit card payments securely.
- Assisted customers with account inquiries and service requests.
- Ensured compliance with banking regulations and policies consistently.
- Addressed customer concerns with professionalism and courtesy.
- Conducted routine audits of cash drawer for accuracy and security.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
Dowagiac Union High
Dowagiac, MISome College (No Degree) - General Studies
Southwestern Michigan College
Dowagiac, MISome College (No Degree) - General Studies
Lake Michigan College
Benton Harbor, MISkills
- Customer service
- Complaint resolution
- Order processing
- Database management
- Product knowledge
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Cash handling
- Inventory management
- Regulatory compliance
Timeline
Customer Service Specialist
Flagstar Bank
02.2018 - 03.2020
Customer Service Specialist
Huntington National Bank
02.2015 - 07.2017
Bartender
TJ’s sports bar and grill
04.2012 - 06.2014
Teller
JPMorgan Chase
01.2012 - 08.2013
Dowagiac Union High
Some College (No Degree) - General Studies
Southwestern Michigan College
Some College (No Degree) - General Studies
Lake Michigan College