Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Daniella Juste

West Palm Beach,USA

Summary

Highly motivated and customer-focused individual with 3+ years of experience in customer service and food service roles. Proven ability to provide exceptional service, handle transactions efficiently, and maintain high standards of quality and cleanliness. Seeking a position to utilize strong communication, organizational, and problem-solving skills to contribute to a positive and efficient work environment. Currently pursuing a Bachelor's degree in Psychology.

Overview

5
5
years of professional experience

Work History

Barista

Carmela Coffee
01.2024 - Current
  • Crafted and served a wide range of coffee beverages, including espresso, cappuccino, latte, and cold brew, consistently receiving positive customer feedback for quality and presentation.
  • Maintained the highest standards of beverage quality, ensuring customer satisfaction and repeat business.
  • Delivered exceptional customer service by warmly greeting customers, promptly addressing their needs, and fostering a welcoming atmosphere.
  • Managed inventory levels for coffee beans, milk, syrups, and other ingredients, minimizing waste and ensuring adequate stock.
  • Maintained a clean, organized, and sanitary coffee bar area, adhering to health and safety guidelines to provide a pleasant customer experience.
  • Accurately processed cash and card transactions, following company policies and procedures, and reconciling daily sales.
  • Effectively addressed and resolved customer complaints or concerns with empathy and efficiency, ensuring customer satisfaction and loyalty.

Cashier/Cook

Kojax Souvlaki
06.2022 - 07.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments, and minimizing errors.
  • Assisted in training new cashiers on transaction procedures, customer service protocols, and company policies.
  • Managed high-volume of customers, minimizing wait times and maximizing customer satisfaction.
  • Prepared and cooked a variety of dishes, ensuring high quality, consistency, and presentation standards, and adhering to food safety regulations.
  • Followed standardized recipes and portion control guidelines to consistently deliver high-quality meals and minimize food waste.
  • Maintained a clean, organized, and sanitary work area, adhering to all food safety and sanitation regulations.

Barista

Tim Hortons
06.2021 - 12.2021
  • Efficiently processed customer orders for beverages and food, managing cash and credit transactions while adhering to company procedures.
  • Prepared a variety of coffee, tea, and food items according to standardized recipes.
  • Executed daily opening procedures, including food preparation, inventory checks, and ensuring the cafe was clean and ready for service.
  • Provided prompt and courteous service to customers, addressing inquiries and ensuring a positive experience.

Receptionist

Nk Hair
05.2020 - 08.2020
  • Answered incoming phone calls promptly and professionally, directing calls and taking messages as needed.
  • Provided clients with information on available hairstyles and salon services, and scheduled appointments for hairstylists, optimizing their schedules.
  • Maintained the cleanliness and presentation of the hair salon, ensuring a welcoming and professional environment.
  • Greeted and welcomed visitors, providing a positive first impression and ensuring a smooth check-in process.
  • Managed appointment schedules and maintained calendars for multiple hairstylists, ensuring optimal time management and minimizing scheduling conflicts.
  • Resolved customer complaints or issues promptly and professionally, demonstrating empathy and problem-solving skills to maintain customer satisfaction.

Education

Bachelor of Arts - Psychology

Florida Atlantic University
Boca Raton, FL
12.2028

High School Diploma - High School Studies

College Laval
Laval, QC
06.2022

Skills

  • Time Management
  • Customer Service
  • Problem Solving
  • Communication Skills
  • Organizational Skills
  • Leadership
  • Teamwork
  • POS Systems
  • Cash Handling
  • Food Safety and Handling
  • Inventory Management

Languages

French
English

Timeline

Barista

Carmela Coffee
01.2024 - Current

Cashier/Cook

Kojax Souvlaki
06.2022 - 07.2024

Barista

Tim Hortons
06.2021 - 12.2021

Receptionist

Nk Hair
05.2020 - 08.2020

Bachelor of Arts - Psychology

Florida Atlantic University

High School Diploma - High School Studies

College Laval

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Christina Daniella Juste