Christina Datko
Dickenson,TX
Summary
Skilled in customer service and adept at leading by example, I bring exceptional communication abilities and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Service Champion
Taco Bell
04.2024 - Current
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
- Trained new employees, ensuring they were well-prepared to meet company standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Assistant Customer Service Manager
Publix
08.2013 - 12.2015
- Created and coordinated weekly department scheduling
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Executed precise counting and reconciliation of office funds.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Team Leader
Publix
01.2011 - 07.2013
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Organized community outreach programs to understand customer needs better and build positive brand image.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Completed weekly payroll processing for store departments.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
Leasing Agent
The Lodge Of Athens
01.2010 - 03.2012
- Greeted clients, showed apartments, and prepared leases.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Documented all leasing transactions meticulously to ensure smooth internal reviews.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Customer Service Office Staff Member
Publix
03.2007 - 12.2010
- Collected and counted all cashier register tills at the end of each shift
- Order money for the store operating fund
- Reduced wait times for customers through efficient multitasking and prioritization skills.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Contributed to the achievement of departmental targets through consistent performance and proactive engagement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
Education
Bachelor Of Business Administration And Management - Business Management
University of Georgia
Athens, GA08.2013
Skills
- Strong work ethic
- Exceptional communication
- Customer service
- Adaptability and flexibility
Timeline
Service Champion
Taco Bell
04.2024 - Current
Assistant Customer Service Manager
Publix
08.2013 - 12.2015
Customer Service Team Leader
Publix
01.2011 - 07.2013
Leasing Agent
The Lodge Of Athens
01.2010 - 03.2012
Customer Service Office Staff Member
Publix
03.2007 - 12.2010
Bachelor Of Business Administration And Management - Business Management
University of Georgia
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