Christina Davis
Johns Creek,GA
Summary
Results-driven liability claims adjuster with extensive experience in evaluating policies, and ensuring efficient resolutions. Proven ability to deliver exceptional customer service,and investigate liability issues. Consistently exceeds performance metrics in fast-paced environments, demonstrating strong analytical and communication skills.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
State Farm
02.2018 - Current
- Manages a high volume of daily claims while maintaining accuracy and organization, enhancing overall productivity.
- Conducts thorough investigations of auto accidents to determine liability accurately and expedite claim resolution.
- Contributes to a positive work environment through effective communication with team members and supervisors.
- Manages customer inquiries, provides detailed explanations of insurance policies and claims processes.
Catastrophe Claim Associate
State Farm
01.2017 - 02.2018
- Resolved a large volume of claims in an office environment through investigation, evaluation, and verification of coverages.
- Demonstrated advanced technical skills in navigating internal systems for efficient record-keeping and data management related to claim files.
- Reconciled invoices, receipts and issued payment for replacement cost benefits.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
Initial Loss Reporting
State Farm
01.2016 - 01.2017
- Provided essential support during peak claim volume periods by effectively managing workload and staying organized under pressure.
- Demonstrated strong attention to detail when gathering necessary documentation from policyholders to substantiate reported losses or damages sustained.
- Upheld company reputation for exceptional customer service by consistently treating policyholders with respect, empathy, and professionalism during the initial loss reporting process.
- Actively participated in team meetings and offered constructive feedback on ways to improve overall performance as an Initial Loss Reporting Associate.
Education
Associate Degree in Accounting -
Business Careers Institute
Skills
- Claims Investigation
- Excellent Communication
- Attention to Detail
- Adaptability
Timeline
Auto Claims Adjuster
State Farm
02.2018 - Current
Catastrophe Claim Associate
State Farm
01.2017 - 02.2018
Initial Loss Reporting
State Farm
01.2016 - 01.2017
Associate Degree in Accounting -
Business Careers Institute
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