Christina Dehn
Aberdeen,MD
Summary
Motivated professional experienced in overcoming challenges and quickly mastering new skills. Demonstrated strong work ethic and adaptability through effective independent work and exceptional interpersonal skills. Focused on utilizing time management and organizational skills to contribute to company growth.
Overview
4
4
years of professional experience
Work History
Night shift manger
Circle k
03.2021 - 10.2021
- Supervised overnight operations at Circle K convenience store.
- Coordinated team tasks during night shift coverage.
- Managed cash drawer balancing and register reconciliation.
- Handled customer concerns and resolved service issues.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Inspected store cleanliness and maintained safety standards.
- Monitored fuel area and reported equipment issues.
- Organized new stock for floor placement.
- Taught employees how to optimize space for special events such as discount sales.
- Reviewed schedules to keep stores under leadership properly staffed.
- Created schedules for employees based on workload requirements while adhering to budget constraints.
Pharmacy Cashier
Walgreens
Baltimore, Md
07.2020 - 11.2020
- Processed pharmacy sales transactions at Walgreens register with accuracy and care.
- Verified patient information before completing prescription pickup payments.
- Followed Walgreens pharmacy policies for confidential customer interactions.
- Balanced cash drawer and prepared register for shift changes.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Answered phone calls from customers regarding product availability and pricing information.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Tracked inventory levels regularly to ensure adequate stock was available for sale.
- Prepared purchase orders for products that needed to be replenished.
- Adhered to HIPAA regulations when handling confidential patient information.
- Participated in team meetings to discuss new initiatives or changes in processes.
- Completed paperwork related to insurance claims processing in an accurate and timely manner.
- Collaborated with pharmacy technicians to streamline workflow and improve service delivery.
Special Needs Assistant
Baltimore County Public Schools
Baltimore, Md
08.2018 - 11.2020
- Supported students with disabilities in Baltimore County Public Schools classrooms.
- Helped implement IEP accommodations and classroom modifications.
- Assisted in the development of individual education plans to meet student's specific educational goals.
- Conducted assessments, observations, and evaluations to monitor progress of students with special needs.
- Reinforced teacher instruction during reading, math, and classroom activities.
- Instructed small groups or individual students in academic areas such as reading, writing, math, science, social studies.
- Maintained focused, inclusive, and supportive learning environments.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Assisted with behavior support and positive redirection strategies.
- Developed lesson plans based on IEP objectives that would help enhance academic performance of each student.
- Facilitated communication between family members and school personnel regarding student's progress.
- Documented student behaviors, attendance, and daily classroom observations.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Utilized curriculum with life-based approach.
- Assisted in creating a safe learning environment by implementing safety protocols as well as crisis prevention techniques.
- Maintained confidentiality of all information related to the student's educational records.
- Developed assignments for pupils to apply learning.
Waitress Supervisor
Moe's Seafood
Baltimore, Md
06.2017 - 11.2017
- Trained servers on seafood menu, specials, and guest greetings
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved guest concerns with calm, professional communication
- Resolved customer complaints in a timely manner with professionalism.
- Monitored table readiness, cleanliness, and service station supplies
- Coordinated order flow between kitchen and waitstaff
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
Education
Dundalk High
Baltimore, MDSkills
- Cash reconciliation
- Register operations
- Shift scheduling
- Inventory control
- Stock management
- Schedule management
- Team supervision
- Team leadership
- Multi-department management
- Workflow management
- Customer service
- Guest assistance
- Complaint handling
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Clear communication
- Reporting skills
- Team building capacity
- Workplace safety
- Problem-solving abilities
Timeline
Night shift manger
Circle k
03.2021 - 10.2021
Pharmacy Cashier
Walgreens
07.2020 - 11.2020
Special Needs Assistant
Baltimore County Public Schools
08.2018 - 11.2020
Waitress Supervisor
Moe's Seafood
06.2017 - 11.2017
Dundalk High