Norlicia Bowles
Tampa
Summary
Dedicated front desk professional with strong cash handling and problem resolution skills. Committed to delivering exceptional customer service and ensuring efficient transaction management.
Overview
17
17
years of professional experience
Work History
Front Desk/Night Auditor
Hilton Hotels
Tampa
08.2016 - Current
- Managed guest check-ins and check-outs efficiently during night shifts.
- Reconciled daily financial transactions and prepared reports for management review.
- Assisted guests with inquiries, providing information about hotel services and amenities.
- Processed reservations and cancellations using Hilton's property management system.
- Conducted routine audits of hotel facilities, ensuring compliance with safety standards.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted hotel guests with check in and out procedures courteously.
- Investigated and resolved auditing discrepancies in financial records. by reconciling cash drop and credit card transactions.
Personal Banker
PNC Bank
Tampa
01.2016 - 06.2016
- Established enduring relationships by assessing customer financial needs and recommending suitable banking products.
- Opened checking, savings, and other consumer accounts while ensuring compliance with bank policies.
- Processed deposits, withdrawals, loans payments, wire transfers, and various financial transactions accurately.
- Cross-sold credit cards, loans, and digital banking services, enhancing customers' financial outcomes.
- Verified customer documentation and signatures, reducing potential fraud risks and ensuring compliance.
- Resolved account discrepancies and addressed customer concerns promptly, improving customer satisfaction.
- Balanced and reconciled cash drawer daily with high accuracy.
- Maintained confidentiality of customer financial information throughout all interactions.
Retail Sales Associate
Coldwater Creek
Tampa
03.2009 - 12.2015
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Educated customers about promotions, loyalty programs, and product features effectively.
- Resolved customer complaints professionally to enhance their shopping experience.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Managed inventory levels through regular stock checks and replenishment efforts.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on store policies, customer service standards, and operational procedures.
Education
High School Diploma -
Blake High School
Tampa, FL06-2009
Associate of Arts - Criminalistics
Hillsborough Community College
Tampa, FLSkills
- Customer Relationship Management Account Opening & Maintenance
- Consumer Lending Support
- Cross-Selling & Referrals
- Cash reconciliation
- Fraud Prevention & Risk Awareness
- Problem Resolution
- Digital Banking & Online Services
- Attention to Detail
- Regulatory compliance
- Financial reconciliation
- Attention to detail
- Multi-line phone systems
- Payment collection
- Customer assistance
- Transaction review
- Professionalism and discretion
- Payment processing
- Monitoring revenue
- Accounting report creation
- Correspondence management
Timeline
Front Desk/Night Auditor
Hilton Hotels
08.2016 - Current
Personal Banker
PNC Bank
01.2016 - 06.2016
Retail Sales Associate
Coldwater Creek
03.2009 - 12.2015
High School Diploma -
Blake High School
Associate of Arts - Criminalistics
Hillsborough Community College