Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ladyrius Francis

Lexington,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Front Desk/Night Auditor

Tru By Hilton
02.2023 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
  • Oversaw night auditing of daily room occupancy and hotel revenue
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Trained new staff members in customer service techniques and hotel operations

Technical Support Representative

Conduent
Lexington, KY
07.2023 - Current
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Developed relationships with providers and networks to achieve favorable client coverage.
  • Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.

At-Home Advisor

Apple
09.2017 - 05.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Made average of 40 outbound and inbound calls per day

Education

Associate of Science - Neuroscience

The University of Kentucky
Lexington, KY
05.2019

Skills

  • Account Balancing
  • Revenue Monitoring
  • Audit
  • Tech Support
  • Inventory Accuracy
  • Travel Bookings Processes
  • Client Needs Assessment
  • Troubleshooting and Assistance
  • Technical Documents Comprehension
  • Microsoft Office Specialist (MOS) Master
  • Computer System Maintenance
  • Apple Certified Support Professional (ACSP)
  • Account Reconciliation
  • Data Analysis
  • Office Supervision
  • Property Management
  • Complaint Resolution
  • Nightly Audits
  • Payment Oversight
  • Revenue Balancing
  • Inventory Oversight
  • Shift Scheduling
  • Call Management
  • Data Accuracy
  • Policy and Procedure Adherence
  • Customer Retention Strategies
  • Operational Efficiency
  • Intuit QuickBooks
  • Document and Records Management
  • Livechat Messaging
  • POS Systems and Ordering Platforms

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Everything negative - pressure, challenges - is all an opportunity for me to rise.
Kobe Bryant

Timeline

Technical Support Representative

Conduent
07.2023 - Current

Front Desk/Night Auditor

Tru By Hilton
02.2023 - Current

At-Home Advisor

Apple
09.2017 - 05.2021

Associate of Science - Neuroscience

The University of Kentucky

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Ladyrius Francis