Christina DeLalla

• Trained new sales associates on product knowledge and customer engagement techniques.
• Developed and implemented promotional strategies to increase membership sales and retention rates.
• Analyzed sales data to identify trends and adjust strategies for improved performance.
• Collaborated with team members to enhance customer service standards and drive satisfaction levels.
• Oversaw daily operations, ensuring adherence to company policies and procedures in all transactions.
• Led initiatives to streamline sales processes, resulting in increased efficiency across the department.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Assisted in selling and recording all sales of office furniture, promotional items, and beverages. Addressed customer service inquiries and resolved issues. Organized client lunches to strengthen business relationships.