Christina Delgado
Olney,MD
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Classic Settlements
2022.07 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients.
- Data entry
- Maintained accurate record-keeping with proactive attention to client information updates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pre-Processor/Post Closer
Eastern Title & Settlement
2022.01 - 2022.06
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Ordered payoffs for any accounts that needed it (payoff, hoa,lien/tax certificates, ground rent...Etc.)
- Received and reviewed incoming documents and materials.
- Order opening/data entry
- Disbursing files following settlement
Real Estate Assistant
C&R Realty
2020.10 - 2022.01
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Created and submitted contracts and offers
- Generated listings through Bright MLS
- Managed social media post
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Managed emails and Qualia
Sales Associate
Bath & Body Works
2019.09 - 2020.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Target
2018.10 - 2019.05
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Beauty Advisor
Ulta Beauty Inc.
2017.10 - 2018.06
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Early Childhood Education
Montgomery College
Rockville, MDMontgomery Blair High School
Silver Spring, MD2017
Skills
- Customer Focus
- Client Relations
- File Management
- System Documentation
- Meeting deadlines
- Customer Service
- Teamwork and Collaboration
- Data Entry
- Microsoft Office
- Computer Skills
- Inbound Call Management
- Transaction Processing
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
Classic Settlements
2022.07 - Current
Pre-Processor/Post Closer
Eastern Title & Settlement
2022.01 - 2022.06
Real Estate Assistant
C&R Realty
2020.10 - 2022.01
Sales Associate
Bath & Body Works
2019.09 - 2020.01
Sales Associate
Target
2018.10 - 2019.05
Beauty Advisor
Ulta Beauty Inc.
2017.10 - 2018.06
Early Childhood Education
Montgomery College
Montgomery Blair High School
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