Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Billy ' Joseph

Hillside,NJ

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Client Service Representative

Top Lab
10.2021 - Current
  • Performing cold calls to doctors offices to ensure and maintain a well held relationship with the company
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Gather patient demographics that are missing from system files to assist numerous departments with supplies
  • Averaging 50-75 calls a day
  • Emailing new patient to schedule appointments with the in house Phlebotomist
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Roadside Assistant

Agero Roadside Assistance
01.2018 - 10.2021
  • Receiving calls from stranded motorists to dispatch roadside assistance
  • Securing services to drivers - towing, lockout, tire changes, fuel delivery, electric vehicle charging
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Strengthened relationships with local tow companies through effective coordination and collaboration during emergency situations.
  • Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.

DELIVERY DRIVER

AMAZON
11.2017 - 03.2018
  • Scanning in 100+ packages
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

DATA ENTRY, SPIRIT DELIVERY

Spirit Logistics
02.2017 - 11.2017
  • Assisting Customers with scheduling
  • Confirming transport orders to ensure delivery
  • Informing delivery drivers on cancelled orders
  • Entering data shipments
  • Showcased strong time management skills by prioritizing tasks and managing multiple responsibilities efficiently in fast-paced delivery environments.
  • Provided excellent customer service, addressing any concerns or issues with orders immediately and professionally.
  • Acted as a reliable team player, willingly stepping up to assist fellow drivers with challenges or last-minute route changes when needed.

STOCKER/RECEIVER

PARTS AUTHORITY
02.2016 - 09.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

SECURITY OFFICER

MJAKE SECURITY
08.2015 - 02.2016
  • Patrolling facility to ensure no suspicious activity
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

SECURITY OFFICER

PLG
03.2014 - 05.2015
  • Guard main gate for PLG company
  • Observing all activity coming in and out of the gate entrance
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Airline Customer Service Agent

Aircraft Service International Group (ASIG)
08.2013 - 01.2014
  • To help passengers rebook a flights and check the baggage
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.

Education

HIGH SCHOOL DIPLOMA - '

HILLSIDE HIGH SCHOOL

Associate's degree - Tech sales

Course Careers
09.2024

A.S - CRIMINAL JUSTICE

UNION COUNTY COLLEGE
09.2016

Skills

  • 'Creole
  • English
  • Medical billing
  • B2B sales
  • Customer Service
  • Payment Processing
  • Customer Support
  • Customer Focus
  • Call center experience
  • Follow-up skills
  • Client Relations
  • File Management
  • System Documentation
  • Meeting deadlines
  • Order Processing
  • Client Support
  • Outbound Calling
  • Account Management
  • Sales Strategies
  • Sales Documentation
  • Teamwork and Collaboration
  • Data Entry
  • Administrative and Office Support
  • Microsoft Office
  • Customer Relationship Management (CRM)
  • Document and Records Management
  • Calm and Professional Under Pressure

Websites

Timeline

Client Service Representative

Top Lab
10.2021 - Current

Roadside Assistant

Agero Roadside Assistance
01.2018 - 10.2021

DELIVERY DRIVER

AMAZON
11.2017 - 03.2018

DATA ENTRY, SPIRIT DELIVERY

Spirit Logistics
02.2017 - 11.2017

STOCKER/RECEIVER

PARTS AUTHORITY
02.2016 - 09.2016

SECURITY OFFICER

MJAKE SECURITY
08.2015 - 02.2016

SECURITY OFFICER

PLG
03.2014 - 05.2015

Airline Customer Service Agent

Aircraft Service International Group (ASIG)
08.2013 - 01.2014

HIGH SCHOOL DIPLOMA - '

HILLSIDE HIGH SCHOOL

Associate's degree - Tech sales

Course Careers

A.S - CRIMINAL JUSTICE

UNION COUNTY COLLEGE

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Billy ' Joseph