Christina Diamante
Beltsville,MD
Summary
I am a dependable person who is great at time management and problem solving. I am innovative and flexible and can easily work as a part of a team or individually.
Overview
8
8
years of professional experience
Work History
MEMBER SERVICES REPRESENTATIVE
PORSCHE CLUB OF AMERICA
COLUMBIA
09.2019 - Current
- Executed various administrative tasks, including travel arrangements, scheduling, submission of expense reports, and other correspondence for senior leadership to ensure smooth transitions for executive officials.
- Expertly managed and traveled to various events, handling details such as merchandise inventory, packing and shipping, and achieving above set goal sales.
- Coordinated with various stakeholders such as vendors, PCA members, and member services teams in day-to-day operations and retained member loyalty.
- Liaised with IT lead to enhance website management techniques and procedures by performing site analysis and user experience tests.
- Assisted customers with all routine inquiries including PCA benefits and services, order taking, accurate maintenance of database records, and event registrations.
- Systematized incoming payment processing mail that includes membership applications and renewals.
LEAD EDUCATOR
KIDDIE ACADEMY
COLUMBIA
09.2018 - 08.2019
- Supervised students during planned lessons and activities alongside assistant educators to encourage learning and discovery.
- Counseled students when social, academic, or adjustment problems arose that met the standard guidelines of Kiddie Academy.
- Created all academy and classroom paperwork such as daily notes, student accident reports, and attendance reports.
- Ensured appearance, cleanliness, and environment of the classroom were safe and appropriately maintained.
- Corresponded with parents with regard to their children’s classroom activities and educational progress while collaborating with other lead educators in staff meetings and academy events.
CREW MEMBER
AMC THEATERS
BELTSVILLE
11.2015 - 02.2016
- Addressed customer inquiries courteously and accurately or quickly directed them to the appropriate resource
- Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
- Supported management in preparing for an event by anticipating needs, taking initiative, and preemptively prevented problems.
Education
B.A. - ENGLISH LITERATURE
University of Maryland
College Park, MD05-2018
A.A. - GENERAL STUDIES
Montgomery College
Rockville, MD05-2015
Skills
- Administrative Assistance
- Microsoft Office
- Photoshop
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Team Leadership
- Problem Solving
- Communication
- Sales Techniques
- Event Coordination
Timeline
MEMBER SERVICES REPRESENTATIVE
PORSCHE CLUB OF AMERICA
09.2019 - Current
LEAD EDUCATOR
KIDDIE ACADEMY
09.2018 - 08.2019
CREW MEMBER
AMC THEATERS
11.2015 - 02.2016
B.A. - ENGLISH LITERATURE
University of Maryland
A.A. - GENERAL STUDIES
Montgomery College
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