Minyon Glasper
Chicago,Illinois
Summary
Adaptive innovative dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Advocate Aurora Healthcare South, Suburban Hospital
09.2020 - Current
- Assure and organized and safe environment for patients families visitors
- Enhance the hospital experience for patients families Visitors by performing guest relation functions that assure the highest standard of service
- Represent the hospital to all audiences in a way that promotes the concept of patient Family Central Care.
Certified Nursing Assistant
Department of Rehabilitation Services
Chicago, IL
09.2016 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Right At Home Health Care
Chicago, IL
09.2024 - 01.2025
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Implemented infection control measures to maintain a safe environment for patients and staff, reducing risk of transmission.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Guest Service Representative
Rush University Medical Center, RUMC
1620 W Harrison
01.2023 - 01.2025
- Excellence to all customers, maintaining a working accurate knowledge of the hospital facility and services, promptly answering questions, and offering accurate directions and information.
- Delivered exceptional customer service to patients and families, addressing inquiries and resolving issues promptly.
- Facilitated patient check-in processes, ensuring accurate information collection and efficient workflow management.
- Collaborated with healthcare teams to coordinate patient referrals and appointments, enhancing overall service delivery.
- Managed front desk operations, maintaining organized records and ensuring compliance with hospital policies.
- Trained new staff on customer service protocols and hospital procedures, fostering a collaborative team environment.
Certified Nursing Assistant
AXXESS Health Services
Midlothian, IL
11.2023 - 09.2024
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Certified Nursing Assistant
BrightStar Care
Chicago, IL
03.2019 - 10.2023
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Patient Safety Companion
Osf Little Company of Mary
Evergreen, IL
06.2021 - 10.2022
- Monitored patient safety and well-being, ensuring adherence to care protocols.
- Assisted healthcare staff in implementing safety measures and interventions.
- Documented patient observations accurately to support clinical decision-making.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Managed high-stress situations effectively while staying focused on providing quality care for each assigned patient.
- Utilized strong problem-solving abilities to address unexpected challenges that arose during shifts and collaborated with colleagues for resolution.
- Facilitated clear communication between patients, families, and healthcare providers to ensure proper care coordination.
Certified Nursing Assistant
Oaklawn Respiratory and Rehabilitation Center
Oak Lawn, IL
09.2018 - 12.2021
- Advocated for patient needs during care rounds, ensuring comprehensive support and resource allocation within the healthcare team.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Paraprofessional
Guiding Light Academy
05.2019 - 08.2020
- Work with a student in a classroom setting by providing that student with individualized academic and/or behavior support
- Develop a strong relationship with the student in order to support his or her overall development
- Escort the student as needed during transitions between classes and activities
- Collect data and anecdotal information to document student behavior and academic progress.
Education Administrative Assistant
Taylor Business Institute
08.2016 - 12.2018
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
- Support to an academic teaching department by providing reception services, scheduling appointments, meetings, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested
- Supports the department by performing all other duties as assigned by the department head
- Crossing Guard, Chicago Office of Emergency Management and
Crossing Guard
Chicago Police Department
07.2015 - 10.2017
- Stopped motorist traffic and created safe passage for pedestrians.
- Identify gaps in traffic to provide safe crossing for pedestrians.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Armed Security Officer
AGB Investigative Services
06.2006 - 07.2017
- Delivered consistent, high-quality security services in line with facility standards and safe practices
- Minimized risks of fire, theft, vandalism and illegal entry with continuous monitor strategies
- Partnered with local law enforcement to handle criminal investigations and collect evidence for prosecution
- Kept management updated on security activities and incidents with detailed daily reports.
Unarmed Security Guard, U.S Security Associate Inc
05.2012 - 10.2014
- Worked on variety of commercial, industrial, and retail sites
- Quickly learned site protocols and enforced rules
- Knew all locations thoroughly, keeping weak spots in coverage
- Monitored closed-circuit television footage to check for suspicious activities
- Operated over 60 surveillance cameras to monitor interior and exterior public areas
Certified Nursing Assistant
GAREDA Home Care Services
Chicago, IL
06.2006 - 09.2008
- Administered daily personal care and hygiene for patients, ensuring comfort and dignity.
- Assisted nursing staff with patient assessments and vital sign monitoring, enhancing overall care quality.
- Collaborated with multidisciplinary teams to develop individualized patient care plans, improving health outcomes.
- Educated patients and families on health management practices, fostering understanding and compliance.
- Streamlined documentation processes using electronic health record systems, improving accuracy and efficiency of patient data management.
Education
Masters - Health Psychology
NorthCentral University
San Diego, California, United StatesAssociate - Science
Taylor Business Institute
Chicago, IL12.2018
Bachelor of Arts (B.A - Criminal Justice
Colorado Technical University
Springs, Colorado, United States10.2021
Skills
- Effective communication
- Analytical problem solving
- Client support
- Critical analysis
- Proficient in managing multiple tasks
- Effective time management
- Effective leadership
- Office administration
- Data entry proficiency
- Proficient in verbal and written communication
- Crisis management
- Customer inquiries management
- Actionable feedback provision
- Administrative assistance
- Professional advising
- Safety policy development
- Proficient in computer applications
- Direct patient support
- HIPAA regulations adherence
- Dependable team collaborator
- Patient care management
- Cognitive impairment assistance
- Essential life support skills
- Patient vital signs assessment
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified (Renewed Yearly)
- 20-hour Armed and Unarmed Illinois State Security Certification, 2007
- Illinois Firearm Owners Identification Card, 2007
- Buisness Administration Certification, 2005
Education
true
Timeline
Certified Nursing Assistant
Right At Home Health Care
09.2024 - 01.2025
Certified Nursing Assistant
AXXESS Health Services
11.2023 - 09.2024
Guest Service Representative
Rush University Medical Center, RUMC
01.2023 - 01.2025
Patient Safety Companion
Osf Little Company of Mary
06.2021 - 10.2022
Guest Services Representative
Advocate Aurora Healthcare South, Suburban Hospital
09.2020 - Current
Paraprofessional
Guiding Light Academy
05.2019 - 08.2020
Certified Nursing Assistant
BrightStar Care
03.2019 - 10.2023
Certified Nursing Assistant
Oaklawn Respiratory and Rehabilitation Center
09.2018 - 12.2021
Certified Nursing Assistant
Department of Rehabilitation Services
09.2016 - Current
Education Administrative Assistant
Taylor Business Institute
08.2016 - 12.2018
Crossing Guard
Chicago Police Department
07.2015 - 10.2017
Unarmed Security Guard, U.S Security Associate Inc
05.2012 - 10.2014
Certified Nursing Assistant
GAREDA Home Care Services
06.2006 - 09.2008
Armed Security Officer
AGB Investigative Services
06.2006 - 07.2017
Masters - Health Psychology
NorthCentral University
Bachelor of Arts (B.A - Criminal Justice
Colorado Technical University
Associate - Science
Taylor Business Institute