Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rozelyn Galipeau

Guest Services Representative
Long Beach,CA

Summary

Customer-focused professional experienced in guest services and hospitality within high-pressure event settings. Expertise in delivering outstanding service, addressing guest concerns, and fostering teamwork to enhance guest experiences. Committed to maintaining a welcoming atmosphere and ensuring guest satisfaction.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Guest Services Representative

AEGWorldwide
Los Angeles, CA
10.2024 - Current
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Resolved guest complaints in a professional manner.
  • Provided assistance to guests throughout their stay.
  • Assisted guests with inquiries and provided information about events and services.

Restaurant Server

Don Gomez Antojos
Los Angeles, CA
02.2023 - 11.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Assisted in menu selection and answered guest questions about dishes.
  • Managed table settings and maintained cleanliness throughout the restaurant.

Education

Associate of Arts - Early Childhood Education

Santa Monica College
Santa Monica, CA
02.2026 - 07.2026

California Connections Academy
San Juan Capistrano, CA

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Flexible schedule
  • Adaptability to change

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Associate of Arts - Early Childhood Education

Santa Monica College
02.2026 - 07.2026

Guest Services Representative

AEGWorldwide
10.2024 - Current

Restaurant Server

Don Gomez Antojos
02.2023 - 11.2023

California Connections Academy
Rozelyn GalipeauGuest Services Representative