Christina Diaz
El Paso,Tx
Summary
Driven professional with a proven track record at TransPerfect Connect, adept in customer service and proficient in Excel. Excelled in troubleshooting and resolving customer complaints, enhancing loyalty by employing strong verbal communication and detail-oriented skills. Demonstrated ability to work under pressure, continuously expanding competencies in technology and customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TransPerfect Connect
07.2024 - Current
- Troubleshoot customers device when they having problems with there devices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Take payments and set payment arrangements
Safety Clerk / Hours of Service Specialist
Mesilla Valley Transportation
04.2016 - 04.2024
- Drug and Alcohol Tester
- Can set up driver for DOT Medical Recertification
- Permit Book Setup
- Hours Of Services
- Respond as soon as possible to emails
- Other tasks in the Department
- Calibration of Alcohol Machine
- Took Incident Reports
Education
Diploma -
Ysleta High School
El Paso, Tx06.2000
Skills
- AS-400
- Platform Sciences
- Excel
- Spreadsheets
- Tentstree
- Customer Service
- Team-Player
- Computer Skills
- Goal Oriented
- Willingness to keep learning
- Strong verbal and communication skills
- Ability to work under pressure
- Detail-Oriented
Certification
- Drug and Alcohol
- A-Dot
Timeline
Customer Service Representative
TransPerfect Connect
07.2024 - Current
Safety Clerk / Hours of Service Specialist
Mesilla Valley Transportation
04.2016 - 04.2024
Diploma -
Ysleta High School
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