Professional Summary
Overview
Work History
Education
Skills
Timeline

Christina Diaz

Speedway Gas Station
Imlay City,MI
5
years of professional experience

Dynamic customer service professional with experience at Speedway Gas Station, excelling in active listening and critical thinking. Proven ability to enhance customer satisfaction through efficient issue resolution and effective communication. Skilled in data entry and maintaining organized environments, consistently contributing to improved operational efficiency and guest experiences.

Work History

Customer Service Representative

3 Years 3 Months
Speedway Gas Station | 07.2023 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Processed transactions swiftly using point-of-sale systems to ensure smooth operations.
  • Maintained cleanliness and organization of the store environment to enhance customer experience.
  • Collaborated with team members to manage inventory levels and restock merchandise as needed.

Pizza Shop Assistant

1 Year
Jets | 07.2022 - 07.2023
  • Assisted in preparing and cooking pizzas to ensure high-quality food standards.
  • Managed customer orders efficiently, enhancing overall service satisfaction.
  • Maintained cleanliness and organization of kitchen and dining areas for optimal operations.
  • Collaborated with team members to streamline food preparation processes and reduce wait times.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.

Restaurant Hostess

3 Months
Big Boy Restaurant | 10.2021 - 01.2022
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
  • Managed reservation system, optimizing table assignments to enhance guest experience and reduce wait times.
  • Coordinated with kitchen and wait staff to communicate guest needs and ensure timely service delivery.
  • Trained new hosts on procedures for seating arrangements and customer interaction protocols.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma

Oakland Community College | Auburn Hills, MI

Psychology and theatre

Skills

Customer service
Active listening
Critical thinking
Data entry
Proofreading

Timeline

Customer Service Representative

Speedway Gas Station
07.2023 - CurrentRead More

Pizza Shop Assistant

Jets
07.2022 - 07.2023Read More

Restaurant Hostess

Big Boy Restaurant
10.2021 - 01.2022Read More

Oakland Community College

High School Diploma
Read More
Christina Diaz