Christina Dimaya
Castro Valley,CA
Summary
Dependable retail sales professional with over 25 years’ experience in dynamic and high-performance environments. Adhering to company policies using internal software and MS Office software to record and track sales receipts and inventory control. Handle daily/weekly reconciliation for point of sale (POS) transactions. Experience in conducting inventory reconciliation. Maintain high-level of customer satisfaction by resolving customer requests, meeting customer expectations and explaining company process and procedures.
Overview
9
9
years of professional experience
Work History
Customer Service Clerk
San Francisco Bay Area Rapid Transit
Oakland , CA
03.2024 - Current
- Greets customers at sales window and provides direct customer assistance and responds to the full range of customer questions and concerns on a variety pf BART Topics and fare media fare programs.
- Perrforms sales transactions using point of sale system, selling fare media, railgoods store merchandise, load value and other transit passes on Clipper cards, processes bike locker lease payments, sell Bike Link cards and Paratransit Pass Booklets.
- Receives and proocesses Senior and Youth fare media (Clipper Card) applications.
- Review and submits applications to the Regional Transit Connection discount fare media (Clipper Card) for persons with disabilities; explains policies and procedures; transmits applicant information to Central Processor; tracks problem applications on behalf of the customer.
- Processes daily railgoods.com orders and conducts monthly inventory of BART railgoods.com merchandise.
- Accept BART Paper tickets and prepare ticket refund envelopes to forward to BART Treasury for processing.
- Administers bicycle rental program, including maintaing inventory of lockers and keys; processing applications; preparing request for refunds; notifying customers of upcoming renewals; and reporting maintenance problems and coodinating locker repairs and relocations.
Store Manager
Perfumania
Livermore , CA
03.2019 - 08.2022
- Reconcile cash drawer at start and end of each day, accounting for errors, resolving discrepancies and preparing end of day store deposits through the POS system
- Operate POS system for cash, check, and credit card transactions, exchanges and returns
- Maintain customer contact information in MS Office (Excel) for future sales and promotions
- Prepare and organize in-house inventory audits every six months
- Perform unscheduled inventory counts/quality check on selected merchandise
- Utilize WebIM to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures
- Verify incoming products and check delivery totals to keep system records current and accurate
- Stock and replenish sales floor with merchandise and maintain a clean and organized backstock in stockroom
- Work with a diverse customer base
- Investigate and resolve customer inquiries and complaints quickly
- Maintain daily paperwork and print out daily, weekly, and monthly reports though the POS dashboard/Excel to go over staff and maintain KPI goals
- Change signs and rotate merchandise to feature new products and promotions according to monthly marketing guides and price changes
- Approved regular payroll submissions for employees
- Prepare monthly work schedules and schedule staff meetings
- Recruit, hire, and train new staff on store policies and procedures
Sales Associate
Mephisto Shoes, Concept Store
Berkeley , CA
10.2018 - 03.2019
- Reconciled cash drawer at start and end of each day, accounting for errors and resolving discrepancies and preparing end of day store deposits through the POS system
- Operated cash register though the POS system for cash, check, and credit card transactions, exchanges and returns
- Completed physical inventory counts each week, tracked usage and documented variances
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Stocked and replenished sales floor with merchandise and maintain a clean and organized backstock in stockroom
- Project a courteous, patient, helpful and positive attitude when dealing with customer
- Investigated and resolved customer inquiries and complaints quickly
- Offered hands-on assistance to customers by fitting them properly for the right size and comfort shoe according to their special foot needs
Assistant Manager
Perfumania
Livermore , CA
04.2018 - 10.2018
- Reconciled cash drawer at start and end of each day, accounting for errors and resolving discrepancies and preparing end of day store deposits through the POS system
- Operated cash register though the POS system for cash, check, and credit card transactions, exchanges and returns
- Bring daily deposits to the bank and get change for the store when needed
- Completed physical inventory counts each month
- Utilized WebIM to Prepared and maintained records and reports of inventories, price lists, shortages, shipments and expenditures
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Replenished sales floor with merchandise and maintained a clean and organized backstock in stockroom
- Working with a high level of public contact with a diverse customer base
- Investigated and resolved customer inquiries and complaints quickly
- Keep up with daily paperwork and print out daily, weekly, and monthly reports though the POS dashboard to go over staff and maintain KPI goals
- Change signs and rotate merchandise to feature new products and promotions according to monthly marketing guides and price changes
Front End Coordinator
T.J. Maxx
Walnut Creek , CA
10.2017 - 04.2018
- Reconciled cash drawer at start and end of each day, accounting for errors and resolving discrepancies and preparing end of day store deposits through the POS system
- Maintained and monitored operational controls including change fund, refunds, and exchanges through the POS system
- Kept orderly and accurate accounting records by monitoring sales documentation
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor
- Ensure merchandise is properly tagged, hung, secured, and coded per company guidelines
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Sales Associate
S & G Carpet
Pleasanton , CA
03.2016 - 10.2017
- Reconciled cash drawer at start and end of each day, accounting for errors and resolving discrepancies and preparing end of day store deposits through the POS system
- Operated cash register though the POS system for cash, check, and credit card transactions, exchanges and returns
- Clean and organized racks and shelves to maintain store visual appeal, engage customer and promote specific merchandise
- Do monthly price changes throughout the sales floor
- Contact customers with promotional sales
- Used Excel to track status of new accounts, doing daily follow-ups, contacted customers when needed
- Send out thank you notes to customers when the job is completed to show our appreciation for their business
Education
High School Diploma -
Galileo High School
San Francisco, CA08.1988
Skills
- Cash Management
- POS Transactions
- Customer Service
- Microsoft Office Software
- Inventory Management
- Administrative Management
- Store Merchandising
Timeline
Customer Service Clerk
San Francisco Bay Area Rapid Transit
03.2024 - Current
Store Manager
Perfumania
03.2019 - 08.2022
Sales Associate
Mephisto Shoes, Concept Store
10.2018 - 03.2019
Assistant Manager
Perfumania
04.2018 - 10.2018
Front End Coordinator
T.J. Maxx
10.2017 - 04.2018
Sales Associate
S & G Carpet
03.2016 - 10.2017
High School Diploma -
Galileo High School
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