Christina Donnelly
Two Sisters Teahouse
Aledo,TX
30
years of professional experience
Dynamic professional with a strong track record in customer relations and office management. Committed to stong customer experiences and fostering collaboration among teams. I am a knowledgeable receptionist and office worker with proven track record of greeting customers, answering phones, filing, assisting management and being part of a team. I am very well equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. i am poised to contribute to team success and achieve positive results and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Im organized and dependable and successful at managing multiple priorities with a positive attitude. I also have a willingness to take on added responsibilities to meet team goals. I love aledo and have lived here for 30 years, love the schools that educated m sons so well, and strive daily to make Aledo better than when I got here.
Work History
Owner, Two Sisters Teahouse
7 Years 5 Months- Developed and implemented operational procedures to enhance customer service efficiency.
- Managed inventory systems to ensure product availability and reduce waste.
- Trained staff on tea preparation techniques, improving product knowledge and service quality.
- Designed promotional materials to increase brand visibility and attract new customers.
- Established relationships with local suppliers to source high-quality tea and flower products sustainably.
- Oversaw financial management, including budgeting and expense tracking, ensuring profitability.
- Coordinated community events to engage customers and strengthen brand loyalty.
- Led a team of employees, fostering a collaborative environment focused on exceptional customer experiences.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Office Administrative Assistant
2 Years- Coordinated daily office operations to ensure efficiency and organization.
- Managed scheduling for meetings and appointments, optimizing time and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Assisted in preparation of reports and presentations, ensuring accuracy and clarity of information.
- Collaborated with team members to streamline communication across departments, improving workflow efficiency.
- Facilitated client interactions by addressing inquiries promptly and professionally, enhancing customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Office Manager
4 Years- Managed daily office operations, ensuring smooth workflow and efficient communication among staff.
- Developed and implemented office policies, enhancing organizational efficiency and team collaboration.
- Oversaw budgeting and financial reporting, maintaining accurate records and compliance with regulations.
- Coordinated training programs for new hires, fostering a knowledgeable and skilled workforce.
- Streamlined administrative processes, reducing redundancies and improving overall productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Education
Bachelor of Science - Applied Behavior Analysis
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Operations management
Client engagement optimization
Attention to detail
Customer service
Teamwork and collaboration
Customer service management
Effective leader
Scheduling
Records organization and management
Desktops
laptops
and mobile devices
Timeline
Owner, Two Sisters Teahouse
Two Sisters Teahouse
01.2019 - CurrentRead More
Office Administrative Assistant
Smart Barre
01.2012 - 01.2014Read More
Office Manager
Bodyshops of America
01.1996 - 01.2000Read More
University of North Texas
Bachelor of Science from Applied Behavior Analysis
Read More