Summary
Overview
Work History
Skills
Timeline
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Christina Dorsey

Bastrop,LA

Summary

Versatile customer service representative with extensive experience delivering service standards to high-level customer accounts. Strong communicator skilled in building client trust with persuasive language and a dedicated customer support attitude. Committed to enhancing customer satisfaction and fostering long-term relationships.

Overview

8
8
years of professional experience

Work History

Spec Financial Clearance

Ensemble LLC
03.2024 - Current
  • Handle customer inquiries via phone, documenting interactions. Resolve issues efficiently, enhancing customer satisfaction. Utilize CRM software for accurate call logging. Managed over 30 incoming calls, emails from colleagues.
  • Collaborate with team to improve call handling processes. Drive customer retention through personalized support and proactive problem solving. Implement innovative approaches to reduce average handle time and increase first-call resolution.
  • Maintain meticulous records of customer interactions, ensuring accurate documentation for future reference. Uphold strict compliance with financial regulations and privacy policies.
  • Streamlined customer inquiry process, reducing average handle time while maintaining high satisfaction rates. Implemented data-driven strategies for issue resolution.

Patient Billing Representative

R1 RCM, Intermountain Healthcare
10.2021 - 12.2023
  • Handle inbound and outbound calls to update patient demographics and insurance details. Meet company metrics and team goals through effective multitasking and attention to detail.
  • Continuously learn new responsibilities to enhance patient satisfaction and company objectives. Proactively expand skill set to adapt to evolving company objectives, contributing to improved patient care processes.
  • Streamlined patient data management, enhancing accuracy and efficiency in healthcare communication while consistently meeting performance metrics. Managed over 30 incoming calls and emails day in and out from customers, colleagues.
  • Facilitated seamless patient experiences by coordinating with cross-functional teams to optimize pre-arrival processes and appointment confirmations, as well as making arrangements for the collection of that amount, and financially secures the account. Helped determine accounts that may be eligible for government assistance programs, explain how to apply.

Lead Valet

LAZ Parking
04.2019 - 07.2021
  • Greeted guests professionally, ensuring prompt service and addressing concerns immediately. Conducted performance reviews, motivating team to excel in customer service and follow protocols.
  • Developed team that consistently met or exceeded performance metrics. Displayed exceptional problem-solving abilities, enhancing customer satisfaction. Organized and prioritized tasks to maintain high levels of service and efficiency.
  • Led valet team, optimized parking operations, and enhanced customer satisfaction. Implemented efficient vehicle retrieval system, reducing wait times and boosting revenue. Coordinated seamless valet services for high-profile events. Fostered team spirit, mentored new hires, and maintained excellent client relationships.
  • Managed complex parking logistics, ensuring precise vehicle placement and retrieval. Developed meticulous record-keeping system, minimizing errors and enhancing accountability.

Supervisor

ABM Parking Services
03.2017 - 04.2019
  • Oversaw daily operations of the parking booth department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Conducted interviews and training for new employees, fostering a skilled workforce. Assisted customers with exit procedures and department guidance, maintaining organized operations.

Skills

    Conflict Resolution
    Time Management
    Team Collaboration
    Customer Retention
    Data Entry
    Adaptability
    Problem Solving
    Negotiation Skills
    Training Development
    Project Management
    Quality Assurance
    Technical Support

Timeline

Spec Financial Clearance

Ensemble LLC
03.2024 - Current

Patient Billing Representative

R1 RCM, Intermountain Healthcare
10.2021 - 12.2023

Lead Valet

LAZ Parking
04.2019 - 07.2021

Supervisor

ABM Parking Services
03.2017 - 04.2019

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Christina Dorsey