Christina Dorsey
Westfield,IN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bone Dry Roofing Inc
10.2024 - Current
- Answered inbound and outbound calls , chats and emails to facilitate customer service.
- Utilizing software, databases, scripts and tools appropriately.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing customers as needed.
- Scheduled appointments for sales representatives.
Sales Representative
Allstate Corp
05.2024 - 10.2024
- Enhanced sales by suggesting complementary products tailored to client needs.
- Ensured compliance with all applicable laws and regulations related to selling practices
- Took inbound calls on a headset, promoting products and services to secure new accounts
Sr Service Specialist
Progressive
11.2023 - 02.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Established rapport with existing customers through active listening, understanding their needs, and offering tailored solutions.
- Reduced cancel rate by developing personalized retention strategies for high-value clients.
- Provided technical and professional advice to customers.
Service Consultant
Progressive
01.2022 - 11.2023
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Used software to track, gather information and answer inquiries.
- Processed cancellations, renewals, reinstatements, endorsements and state/ federal filings on Progressive systems.
- Analyzed information from a variety of sources, simplifying complex ideas.
Sales Consultant
Cox Communications
01.2019 - 06.2019
- Increased sales by actively promoting cable and broadband services to potential customers.
- Maintained up-to-date knowledge of products and services to effectively communicate benefits to customers.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Developed professional expertise in particular subject matters.
Skills
- Policy implementation
- Active listening
- Customer retention
- CRM Software
- Microsoft Office, Outlook, Excel
- Time management
- Excellent written and verbal communication skills
Certification
- Property & Casualty License (P&C) 2023
Timeline
Customer Service Representative
Bone Dry Roofing Inc
10.2024 - Current
Sales Representative
Allstate Corp
05.2024 - 10.2024
Sr Service Specialist
Progressive
11.2023 - 02.2024
Service Consultant
Progressive
01.2022 - 11.2023
Sales Consultant
Cox Communications
01.2019 - 06.2019
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