Morgan Blackmon
Queens,New York
Summary
I take pride in my communication, organizational and interpersonal skills that have allowed me to create and foster so many new connections between employers, co- workers and clients alike. My job experiences have allowed learn from many different people in an array of places. As the state of the working world is ever changing, I have adapted to being complete remote and effectively continued the quality of my work and remained dedicated to clients and constituents. I hope to bring my talents and my ability to integrate myself to any environment or new challenge to this position.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Startek USA
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Human Resources Associate
StayingWell4Life
01.2020 - 12.2020
- Coordinated and conducted new hire pre-interviews.
- Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
- Gathered personnel records from employees from each department.
- Facilitated year-end reviews and team strength presentations with human resources partners.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Project Assistant
NScope LLC
06.2020 - 03.2022
- Completed multiple tasks simultaneously to optimize project completion.
- Handled administrative duties, filing, and errands.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time and under-budget.
Quality Assurance and Retention Manager
Ella Es Clothing
02.2019 - 08.2019
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Human Resources Associate
Employee Benefits Consulting Services, Inc
02.2018 - 01.2019
- Coordinated and conducted new hire pre-interviews.
- Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
- Gathered personnel records from employees from each department.
- Facilitated year-end reviews and team strength presentations with human resources partners.
- Researched payroll, COBRA, disability and FMLA issues.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Arts - Psychology
St. John's University
New York, NYSkills
- Clerical Support
- Resolving Complex Issues
- Recruiting Support
- Conducting Reviews
- Technique Optimization
- Conflict Resolution Tactics
- Customer Service Delivery
- Policy Implementation
- Recruitment
- Consultancy and Advisory
Timeline
Customer Service Representative
Startek USA
03.2023 - Current
Project Assistant
NScope LLC
06.2020 - 03.2022
Human Resources Associate
StayingWell4Life
01.2020 - 12.2020
Quality Assurance and Retention Manager
Ella Es Clothing
02.2019 - 08.2019
Human Resources Associate
Employee Benefits Consulting Services, Inc
02.2018 - 01.2019
Bachelor of Arts - Psychology
St. John's University