Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Douglas

Columbus

Summary

Detail-oriented professional with experience in customer service and fraud prevention. Known for strong analytical skills and problem-solving abilities, successfully identifying trends and improving service offerings to drive customer retention and satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

IQ Venture Advisors
Dublin, OH
04.2026 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Utilized CRM software to track interactions and manage customer accounts effectively.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Retention Specialist

TruGreen Lawn Care
Columbus, OH
01.2026 - 04.2026
  • Analyzed customer feedback to identify trends and improve service offerings.
  • Utilized CRM software to track client interactions and measure retention efforts.
  • Implemented billing, collections and related interfaces to streamline customer retention processes.

Fraud Representative

Community Choice Financial Inc.
Dublin, OH
02.2019 - 04.2025
  • Demonstrated strong analytical skills in evaluating complex financial data for potential fraud indicators or signs of money laundering activity.
  • Conducted thorough investigations on suspicious transactions (check cashing, money orders, wire transfers, etc.) to identify potential money laundering activities.
  • Collaborated with law enforcement agencies to report findings and support ongoing investigations.
  • File Suspicious Activity Reports (SARs)

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH
06-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Transaction monitoring
  • AML compliance
  • Case management
  • Investigative techniques

Timeline

Customer Service Representative

IQ Venture Advisors
04.2026 - Current

Retention Specialist

TruGreen Lawn Care
01.2026 - 04.2026

Fraud Representative

Community Choice Financial Inc.
02.2019 - 04.2025

Bachelor of Science - Business Management

Southern New Hampshire University