Christina Dunn
Beverly Hills,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate with dedication to building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Whiskey Sales Manager, California
Moet Hennessy
07.2024 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Trade marketing program development within brands.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts in the on and off premise with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Manager, Prestige Dining & Specialty Wine
Möet Hennessy
01.2023 - 07.2024
- Manage relationships with 95+ high-visibility luxury on and off premise accounts in Los Angeles, CA
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Responsible for programming full Möet Hennessy portfolio for Los Angeles and Santa Barbara markets.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built impactful, trusting relationships with clients within the marketplace.
Hennessy Brand Ambassador, California
Möet Hennessy USA- Strategic Group
02.2022 - 01.2023
- Leading Trade Advocacy for Hennessy brands in key accounts throughout California markets.
- Organizing and executing elevated staff trainings for Hennessy brands in California market accounts.
- Working in local markets with Distributor teams to drive placements for quarterly/year long programs.
- Collaborating with Portfolio Specialists to solidify placements, staff trainings, and trade advocacy within their local markets.
- Creating superior consumer engagement with Hennessy with exceptional experiences and tasting events.
- Maintaining relationships with 25+ key accounts while working on performance of Hennessy across all categories within their operations for ideal overall growth.
- Maintaining expertise for Hennessy brand on behalf of Moët Hennessy for California.
Portfolio Specialist
Möet Hennessy USA- Strategic Group
04.2018 - 02.2022
- Manage relationships with 55+ high-visibility luxury on and off premise accounts in Los Angeles, CA
- Develop innovative on and off premise account programs to educate staff, create awareness, and brand visibility including activations and grand tastings
- Drive portfolio growth through collaboration with distributor sales consultants and leadership
- Planned, executed and recapped Los Angeles Market Moët Hennessy Brand Ambassador and all Maison visits
- Reconcile individual annual budget of $50K for events, promotions, activations
- Over the past 2 years achieved 100% of all annual key performance goals.
- Grew the Moët Hennessy portfolio business within Los Angeles by 40% over 2018 and 2019. Sales for 2021 will surpass 2019 by more than 60%.
- Monitored and analyzed financial, statistical and operational data trends.
- Member of Hotel Sales Solutions Group responsible for building a bespoke guide for a consultative approach to sales, focused on the luxury hotel channel.
Dining Room Captain, Sommelier
Cut Beverly Hills
07.2015 - 04.2018
- Responsible for being a leader in a team service environment through nightly service
- Responsible for maintaining cleanliness and organization of restaurant with staff Closing restaurant, assigning side work, and checking side work for front of house staff members
- Organization and execution for private events/buyouts Responsible for nightly financials and tip distribution
- Selling wine to hotel guests
- Creating wine pairings for guests, and nightly wine sales
- Executing nightly service in a high food and wines sales driven environment.
Manager
True Food Kitchen
10.2014 - 03.2015
- Responsible for making weekly schedule for front of house server staff
- Responsible for managing a large front of house team through lunch and dinner service in high volume restaurant
- Conducting interviews as well as hiring applicants for front of house staff as well as responsible for training programs, development, and scheduling for new hires
- Responsible for staff section assignment daily opening operations
- Assist General Manager with financial and labor reports to ensure budget is consistent
- Work as a team with other management to coach and develop staff
- Responsible for nightly closing duties including completion of company logs and reports
- Responsible for managing bar including assisting with cocktail recipe development, wine purchasing, and weekly inventory.
Manager
Mastro’s Steakhouse Beverly Hills
02.2014 - 10.2014
- Responsible for making weekly schedule for front of house staff
- Responsible for managing a large front of house team through nightly service in very high volume restaurant
- Conducting interviews as well as hiring applicants for front of house staff as well as responsible for training programs and scheduling for new hires
- Responsible for actions including floor plan design, and staff section assignment daily opening operations
- Execution of private dining parties, and buyout events
- Assist General Manager with financial and labor reports to ensure budget is met respectively
- Responsible for nightly closing duties including completion of company logs and reports
- Assisting Wine Director in wine buying and monthly inventory.
FOH Leadership Team
Canlis Restaurant, Relais et Châteaux Grands Chefs
09.2011 - 11.2013
- Maintain working knowledge of culinary, wine, and beverage programs to mentor staff and be applied during service
- Member of the Canlis leadership team for mentoring the front of the house staff Responsible for training staff to be lead servers
- Nightly operations and execution of tasting menus and wine pairings
- Execution of private dining parties, weddings, off site and buyout events
- Sales of wine and wine pairings for guests from a unique and Wine Spectator Grand Award wine list.
Dining Room Captain
RN74
06.2011 - 04.2012
- Opening of RN74 Seattle location including all opening parties, press, and wine events
- Execution of nightly wine sales and service in high wine driven restaurant
- Attendance of daily wine education by Rajat Parr, co owner of RN74 with a high emphesis on Burgundy region in France for opening
- Nightly sales of old and rare by the glass selections specifically chosen by staff
- Continued daily wine education/testing after opening of restaurant proctored by Chris Tanghe, MS to drive wine sales and motivation for FOH staff onlineglamor6385ty.
Skills
- Trade Advocacy
- Relationship Building
- Organization
- Leadership
- Consumer Education
- Financials
- Sales
- Hiring
- Management
- Sales team training
Certification
Wine and Spirit Education Trust (WSET) Level 2 Certification
Court of Master Sommeliers (CMS) Level 1 Certification
Timeline
Whiskey Sales Manager, California
Moet Hennessy
07.2024 - Current
Manager, Prestige Dining & Specialty Wine
Möet Hennessy
01.2023 - 07.2024
Hennessy Brand Ambassador, California
Möet Hennessy USA- Strategic Group
02.2022 - 01.2023
Portfolio Specialist
Möet Hennessy USA- Strategic Group
04.2018 - 02.2022
Dining Room Captain, Sommelier
Cut Beverly Hills
07.2015 - 04.2018
Manager
True Food Kitchen
10.2014 - 03.2015
Manager
Mastro’s Steakhouse Beverly Hills
02.2014 - 10.2014
FOH Leadership Team
Canlis Restaurant, Relais et Châteaux Grands Chefs
09.2011 - 11.2013
Dining Room Captain
RN74
06.2011 - 04.2012