Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Christina Duran

Oak Harbor,WA

Summary

Compassionate and adaptable staff leader with a motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, case management, and customer service requirements. Innovative professional with expertise in promoting academic, career, and social development programs. Possesses excellent communication, problem-solving, and organizational skills. Love to go the extra mile to help individuals succeed.

Overview

8
8
years of professional experience

Work History

Assistant Manger | Sylist

Maurcies
05.2018 - Current
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Reviewed sales and gross profit report to assess company efficiency.
  • Defined clear targets and objectives and communicated to other team members
  • Mentored team members to enhance professional development and accountability in workplace
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness

Customer Service Associate II

Whidbey Island Bank
01.2023 - 09.2023
  • Responsible for administering procedures and documentation for client compliance of regulations
  • Adhered to established policies, procedures and compliance for satisfactory audit ratingOffered advice and assistance to customers, paying attention to special needs or wants
  • Client VOC monthly and annual record keeping and reporting
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • OSHA compliance plans and procedures
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Adhered to established policies, procedures and compliance for satisfactory audit rating

Financial Service Representative II

Alaska USA FCU
03.2022 - 11.2022
  • Efficiently onboard members in the system and complete outbound call programs and set 4-5 appointments to meet member needs, as assigned.
  • Provided counseling and guidance while assisting individuals with future planning to help maintain independence
  • Managed client financial portfolios to minimize risk and optimize returns
  • Responded to inquiries from clients and provided financial advice to drive financial stability
  • Partnered with the community and provided outreach to vendors to collaborate and coordinate agency activities and facilitate agency goals
  • Delivered guidance on financial regulations and requirements.
  • Built and established relationships with clientele to improve future business opportunities.

Customer Service Representative

Sutherland Golbabl | Airbnb
03.2016 - 03.2017
  • Processed a variety of agency documents by reviewing for accuracy and completeness
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated information, evaluated against policy, compared elements for consistency or logical relationship, and acted where such procedures may have required independent judgment
  • Originated correspondence, documentation, and other written communication, especially mediation
  • Provided the public and others with information and assistance in completing forms and applications
  • Maintained calendars, schedules, and coordinated appointments, meetings, training, facilities and other activities

Education

Associate of Arts - Psychology

Skagit Valley College
Oak Harbor, WA
06.2010

Skills

  • Conflict resolution
  • Case management
  • Decision Making
  • Resolving discrepancies
  • Mediation
  • Data collection and analysis
  • Professional relationship development
  • Planning and execution
  • Advance skills in Microsoft office software including Word, Excel, and PowerPoint

Additional Information

Refrences: Rawdon Sanasie | Amazon | Area Manager | 720.619.7130

Timeline

Customer Service Associate II

Whidbey Island Bank
01.2023 - 09.2023

Financial Service Representative II

Alaska USA FCU
03.2022 - 11.2022

Assistant Manger | Sylist

Maurcies
05.2018 - Current

Customer Service Representative

Sutherland Golbabl | Airbnb
03.2016 - 03.2017

Associate of Arts - Psychology

Skagit Valley College

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Christina Duran