Christina Duran
Baytown,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
10
10
years of professional experience
Work History
Customer Service Associate/Cashier
EZCORP, Inc.
03.2021 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
Cashier/Customer Service
Dollar General
02.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Greeter/Cashier
MELROSE
08.2013 - 06.2015
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
Education
Associate of Science - Surgical Technology
San Jacinto College District
Pasadena, TX05.2026
Skills
- Sales
- Upselling
- Typing
- Computer Skills
- Communication Skills
- Phone Etiquette
- Leadership
- Spanish
- English
- Cash Handling
- Bilingual
- Cashiering
- Guest Services
- POS
- Organizational Skills
- Cash register
- Cash handling
- Customer service
- Communication skills
- Cleaning
- Stocking
- Guest services
- Retail sales
- Computer skills
- Organizational skills
- Basic math
- Strong Work Ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Cash handling expertise
- Patience and composure
- Customer Service
- Refund handling
- POS System Operation
- Cash handling and management
- Team Leadership
- Product restocking
- Cash register systems
- Customer Transactions
- POS Systems
- ID Verification
Assessments
- Verbal communication, Proficient, 01/01/23, Speaking clearly, correctly, and concisely
- Work style: Reliability, Proficient, 02/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 04/01/22, Identifying and resolving common customer issues
- Retail customer service, Proficient, 01/01/23, Responding to customer situations in a retail setting
- Administrative assistant/receptionist, Proficient, 01/01/23, Using basic scheduling and organizational skills in an office setting
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate/Cashier
EZCORP, Inc.
03.2021 - 09.2023
Cashier/Customer Service
Dollar General
02.2018 - 02.2020
Greeter/Cashier
MELROSE
08.2013 - 06.2015
Associate of Science - Surgical Technology
San Jacinto College District
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