Summary
Overview
Work History
Education
Skills
Timeline
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Christina Elwell

Norfolk,VA

Summary

Dynamic customer service professional with extensive experience at Foodlion Grocery Store, excelling in complaint resolution and cash handling. Proven track record of enhancing customer satisfaction through effective communication and relationship-building. Skilled in inventory control and staff training, consistently delivering exceptional service and fostering loyalty among clients.

Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.

Capable [Desired Position] with proven track record in managing customer service teams to deliver superior support. Adept at resolving complex issues and enhancing customer satisfaction. Demonstrated leadership and communication skills to foster collaborative team environment.

Overview

26
26
years of professional experience

Work History

Customer Service Lead

Foodlion Grocery Store
03.2021 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Harrell & Harrell
06.2018 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Walmart
08.2017 - 01.2018
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Sales Associate

Miller Oil
08.2008 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Administrative Assistant

My Mechanic Joe
05.2002 - 08.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Sales Associate

Advanced Auto Parts
11.1999 - 05.2002
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

High School Diploma -

Open Campus (night School)
Virginia Beach, VA
06-1995

Skills

  • Email etiquette
  • Payment processing
  • Cash handling
  • Customer complaint resolution
  • Inventory control
  • Administrative duties
  • Telephone etiquette
  • Customer service excellence
  • Customer relations
  • Complaint handling
  • Data entry
  • Staff training

Timeline

Customer Service Lead

Foodlion Grocery Store
03.2021 - Current

Cashier

Harrell & Harrell
06.2018 - 12.2020

Cashier

Walmart
08.2017 - 01.2018

Sales Associate

Miller Oil
08.2008 - 08.2017

Administrative Assistant

My Mechanic Joe
05.2002 - 08.2002

Sales Associate

Advanced Auto Parts
11.1999 - 05.2002

High School Diploma -

Open Campus (night School)

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Christina Elwell