Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
8
8
years of professional experience
Work History
Deli/Bakery Manager
Foodlion Grocery Store
09.2022 - Current
Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Managed inventory and reduced waste, resulting in cost savings for the bakery.
Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
Shift Manager
McDonalds
12.2020 - 09.2022
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.
Cooperated with coworkers to improve customer experience and manage storefront.
Wait Staff Member
Canary Grill
05.2021 - 09.2021
Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Combat Medic (68W)
US Army
06.2017 - 06.2020
Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
Participated in joint exercises alongside foreign military forces, adapting medical procedures to align with international protocols when necessary.
Spearheaded vaccination campaign within unit, significantly reducing incidence of vaccine-preventable diseases during deployment.
Crew Member
Hardees
12.2016 - 05.2017
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WV
05-2017
Skills
Order management
Employee scheduling
Supply ordering
Food management experience
Supervisory experience
Sales leadership
Policy enforcement
Customer service focus
Opening and closing procedures
Punctual and reliable
Timeline
Deli/Bakery Manager
Foodlion Grocery Store
09.2022 - Current
Wait Staff Member
Canary Grill
05.2021 - 09.2021
Shift Manager
McDonalds
12.2020 - 09.2022
Combat Medic (68W)
US Army
06.2017 - 06.2020
Crew Member
Hardees
12.2016 - 05.2017
High School Diploma -
Berkeley Springs High School
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