Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Lead Case Manager
Stress Care of New Jersey
07.2022 - Current
Manage caseload of 50+ clients, delivering end-to-end case management from intake to discharge.
Conduct needs assessments and develop individualized care plans with measurable goals.
Coordinate resources, referrals, and services across healthcare, housing, and community programs.
Advocate for clients, removing barriers and ensuring access to necessary supports.
Collaborate with interdisciplinary teams to maintain continuity of care and achieve positive outcomes.
Navigate social service systems to connect clients with appropriate benefits and programs.
Case Manager
Stress Care of New Jersey
03.2021 - 07.2022
Conducted comprehensive needs assessments to identify client strengths, barriers, and required supports.
Developed, coordinated, and monitored individualized service plans to ensure effective, client-centered care.
Linked clients to social service resources and community programs, fostering skill-building and coping strategies.
Advocated on behalf of clients, serving as the primary liaison between clients, healthcare providers, and community partners.
Shift Supervisor
Rite Aid
08.2014 - 03.2021
Ensured daily operations were carried out in compliance with policies, procedures, and applicable regulations, maintaining a safe and supportive environment.
Oversaw administrative tasks and provided leadership in the absence of management, ensuring continuity of service.
Resolved client concerns through active listening, effective communication, and conflict resolution strategies.
Recognized for strong leadership, team collaboration, and consistently positive client feedback.
Education
Bachelor of Arts (B.A.) - Psychology
Georgian Court University
Lakewood, NJ
05.2019
Skills
Proficient in MS Office Suite: Excel, Word, Outlook, PowerPoint, Adobe Acrobat
Strong project management, time management, organizational, and leadership skills
Excellent communication, collaborative, and interpersonal skills
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