Open To Work
Christina Estes
Lehigh Acres,FL
Summary
Dynamic Payroll Manager with extensive experience at Crowther Roofing & Sheet Metal of Florida, adept at streamlining payroll processes and enhancing data accuracy. Proven track record in year-end procedures and payroll tax filings, while fostering team collaboration and continuous improvement. Proficient in payroll software and committed to delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Payroll Manager
Crowther Roofing & Sheet Metal of Florida
02.2025 - Current
- Managed payroll processing for over 900 employees, ensuring accuracy and timeliness in disbursements.
- Conducted audits of payroll records to ensure accuracy, addressing discrepancies proactively to maintain data integrity.
- Collaborated with HR to resolve employee inquiries regarding pay issues, enhancing communication and employee satisfaction.
- Analyzed payroll reports to identify trends, providing insights that informed strategic decision-making at the management level.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Processed payroll garnishments such as tax liens and child support.
- Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Facilitating transition to new payroll system, minimizing disruptions and maintaining payroll continuity.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions with accuracy.
- Mentored junior staff on payroll regulations and compliance, fostering a culture of continuous learning and improvement.
- Developed standardized payroll procedures, minimizing errors and ensuring adherence to company policies and government regulations.
Payroll Specialist
Crowther Roofing & Sheet Metal of Florida
07.2018 - 02.2025
- Processed weekly payroll for over 900 employees, ensuring accuracy and compliance with regulations.
- Implemented automated payroll systems, reducing processing time and minimizing errors in disbursements.
- Developed comprehensive reports on payroll expenditures, aiding in budget planning and financial analysis.
- Collaborated with HR to ensure timely updates of employee information affecting payroll calculations.
- Led initiatives to optimize workflow processes, resulting in enhanced operational efficiency within the payroll department.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
Administrative Assistant
Florida Home Improvement Association
07.2017 - 07.2018
- Answered multi-line phone system, managed approximately 30 incoming calls and emails, delivering messages to staff, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated permitting processes with local municipalities, ensuring timely approvals necessary to proceed with construction activities.
- Handled front desk work, scheduling, and record-keeping.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Escalations Manager
Alorica
01.2009 - 07.2017
- Led cross-functional teams to resolve complex customer issues efficiently.
- Mentored junior staff, enhancing escalation handling capabilities across departments.
- Developed and implemented process improvements to reduce resolution times.
- Analyzed trends in escalated cases to identify root causes and improve service delivery.
- Facilitated training sessions on best practices for handling escalations effectively.
- Managed a high-performing escalations team that consistently exceeded targets in terms of case closure rates and customer satisfaction scores.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Education
Bachelor of Arts - Database Administration
American InterContinental University
Schaumburg, IL05.2010
High School Diploma -
Lehigh Senior High School
Lehigh Acres05.2003
Skills
- Weekly payroll processing
- Data review
- Year-end procedures
- Direct deposit management
- Payroll software expertise
- Payroll tax filings
- Proficient in Excel, Outlook, Word, Teams, Powerpoint
- Reviewing timesheets
- Data entry
- Multi-state payroll
- Willing to learn
- Typing and 10-key entry
- Quarterly tax filings
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Payroll Manager
Crowther Roofing & Sheet Metal of Florida
02.2025 - Current
Payroll Specialist
Crowther Roofing & Sheet Metal of Florida
07.2018 - 02.2025
Administrative Assistant
Florida Home Improvement Association
07.2017 - 07.2018
Escalations Manager
Alorica
01.2009 - 07.2017
Bachelor of Arts - Database Administration
American InterContinental University
High School Diploma -
Lehigh Senior High School