CHRISTINA EVANS
Raleigh,NC
Summary
Office professional with proven record in administrative roles. Known for optimizing office processes to ensure seamless operations and improve productivity. Highly reliable, adaptable to changing priorities, and committed to team success. Proficient in scheduling, document management, and customer service.
Overview
8
8
years of professional experience
Work History
Offices Administration Specialist
Coastal Horizon
Raleigh, NC
02.2024 - Current
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Coordinated communications between departments to ensure timely project updates and resource allocation.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources and time.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
Customer Service Representative
UnitedHealthcare
Greensboro, NC
11.2021 - 09.2023
- Dental Insurance Benefits and Claims
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Office Assistant
Heartland Dental
Kernersville, NC
03.2020 - 11.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Office Assistant
Atrium Health
High Point, NC
09.2018 - 03.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
Education
No Degree - Medical Assisting
Wake Technical Community College
Raleigh, NC05.2027
High School Diploma -
Southwest Guilford High School
High Point, NC06.2011
Skills
- Appointment Coordination
- Payment Collection and Processing
- Medical Records Management
- Completing Insurance Forms
- EMR Systems
- Referral Verification
- Medical Billing and Coding
- Microsoft Word
- Calendar management
- Time management
- Leadership and supervision
- Office administration
- Customer engagement
- Telephone reception
Timeline
Offices Administration Specialist
Coastal Horizon
02.2024 - Current
Customer Service Representative
UnitedHealthcare
11.2021 - 09.2023
Medical Office Assistant
Heartland Dental
03.2020 - 11.2021
Medical Office Assistant
Atrium Health
09.2018 - 03.2020
No Degree - Medical Assisting
Wake Technical Community College
High School Diploma -
Southwest Guilford High School