CHRISTINA FERGUSON
Madison,AL
Summary
Detail-oriented professional with extensive experience in sales leadership and operations, transitioning into sales operations. Expertise in order processing, compliance, cross-functional coordination, and client relationship management, with a proven track record of exceeding sales goals at Cartier while ensuring operational accuracy and delivering exceptional customer experiences. Passionate about leveraging precision, responsiveness, and sales acumen to drive success within Adtran’s Sales Operations team. Committed to fostering collaborative environments that enhance productivity and elevate client satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Professional
Cartier
10.2011 - 02.2021
- Exceeded multi-million-dollar sales quotas by cultivating high-value client relationships and delivering tailored luxury experiences.
- Processed high-volume customer orders and coordinated fulfillment with precision, ensuring timely delivery and accuracy.
- Maintained compliance with corporate sales and operational standards, consistently passing audits with no discrepancies.
- Resolved escalations and complex customer concerns, safeguarding brand loyalty and improving retention rates.
- Trained and mentored junior sales associates in consultative selling, operational compliance, and customer care.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Registered Nurse / Student Nurse Apprentice, PCV Unit
Huntsville Hospital
01.2024 - Current
- Coordinated patient “accounts” across interdisciplinary teams, mirroring order lifecycle management through meticulous charting, compliance, and communication.
- Prioritized workflows and accurately managed complex cases, demonstrating skills directly transferable to sales operations and process management.
- Recognized for strong organizational abilities, crisis resolution, and high satisfaction scores from patients and families.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Leveraged feedback and process improvement opportunities to create a safer and healthier environment and increase patient satisfaction.
Education
Bachelor of Science - Nursing
University of Alabama in Huntsville
Huntsville, Alabama05.2025
Skills
- Sales operations management
- Customer Service & Client Relationship Building
- Interdisciplinary teamwork
- SOX Compliance & Process Accuracy
- ERP/CRM Systems (SAP, Salesforce)
- Inventory Management & Reconciliation
- Reporting & KPI Development (Order Status, Sales Tracking)
- Microsoft Office Suite (Excel, Word, Outlook)
- Conflict resolution expertise
- Team Training & Leadership
Accomplishments
- Surpassed Cartier sales goals by 15–20% annually through relationship-driven selling and operational accuracy.
- Developed order reconciliation workflows that reduced fulfillment discrepancies and improved client satisfaction.
- Recognized at Huntsville Hospital for interdisciplinary collaboration and compliance precision.
Affiliations
- Student Nurse Association Officer – Calhoun Community College
- National Student Nurses’ Association
Timeline
Registered Nurse / Student Nurse Apprentice, PCV Unit
Huntsville Hospital
01.2024 - Current
Sales Professional
Cartier
10.2011 - 02.2021
Bachelor of Science - Nursing
University of Alabama in Huntsville
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