Christina Ferrara
West Hempstead,NY
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
19
19
years of professional experience
Work History
Dental Receptionist
Manhasset Dental
10.2023 - 01.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Dental Receptionist
Pediatric Dental
01.2013 - 08.2023
- Placed calls to inform patients of changes to appointment times and other unforeseen alterations
- Used Easy Dental to maintain and update patient files
- Supported billing department by posting receivables, following up on outstanding account balances and coordinating invoice mailing
- Provided excellent customer service to create positive experiences and build patient trust.
- Received incoming calls, answered questions and scheduled patient appointments
- Maintained patient charts and filing systems, locating and pulling charts for daily appointments
- Assisted patients in completing required paperwork, including insurance information and financial arrangements.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Receptionist
First Class Orthodontics
03.2008 - 01.2009
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Used clerical abilities to support needs of office staff and administrative team members
- Updated and managed digital and physical office records
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Stocked break rooms and copy rooms with essentials and inventory
- Communicated with all levels of personnel to resolve problems and support daily functions.
Teacher
Bright Horizons Pre-School
09.2005 - 06.2008
- Worked closely with fellow teachers and faculty teams to meet student needs
- Maintained open communication with student caregivers through parent-teacher conferences and student evaluations
- Monitored classroom behavior and modeled social skills and conflict resolution to address challenges
- Recognized individual needs while maintaining clear, consistent academic and behavioral expectations
- Encouraged curiosity and exploration of new concepts to provide diverse and comprehensive education
- Developed comprehensive lesson plans to implement core concepts and meet educational goals.
Teacher
Franklin Square Public Schools
12.2004 - 06.2005
- Assessed student performance and diversified approaches to meet individual student needs
- Assigned classwork and homework to enhance student understanding and study habits
- Recognized individual needs while maintaining clear, consistent academic and behavioral expectations
- Observed school rules and policies and complied with local, state and national standards pertaining to student health and safety
- Encouraged curiosity and exploration of new concepts to provide diverse and comprehensive education.
Education
Bachelor of Science - Elementary and Special Education
C W Post College
Greenvale, NY05.1981
Skills
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
Additional Information
- President and CEO of- The Sugar Fairy - February 2010-the present
- Creating, Designing, Marketing, Financing, and Distributing of all productions with Love!!
Timeline
Dental Receptionist
Manhasset Dental
10.2023 - 01.2024
Dental Receptionist
Pediatric Dental
01.2013 - 08.2023
Receptionist
First Class Orthodontics
03.2008 - 01.2009
Teacher
Bright Horizons Pre-School
09.2005 - 06.2008
Teacher
Franklin Square Public Schools
12.2004 - 06.2005
Bachelor of Science - Elementary and Special Education
C W Post College
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