Christina Flores
Chicago,IL
Summary
Seasoned account manager with 15+ years experience in client services. Proven success in driving customer satisfaction and increasing revenue by leveraging strong problem-solving and communication skills. Recognized for ability to develop relationships with clients and create innovative solutions to meet their needs.
Overview
19
19
years of professional experience
Work History
Account Manager
Evolve Creative
04.2007 - Current
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Maintaining updated knowledge of company products
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that meet their needs
- Meet regularly with other team members to discuss progress
- Generate progress reports for clients
Sales Associate
Land Of Nod
03.2005 - 04.2007
- Organized racks and shelves to maintain store visual appeal
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
Education
Associate of Applied Science - Business Management
Robert Morris University - Illinois
05.1991
Skills
- Ability to multitask and juggle several responsibilities simultaneously
- Excellent organizational skills and attention to detail
- Exceptional verbal and written communication skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others
- Extensive, accurate product knowledge
Timeline
Account Manager
Evolve Creative
04.2007 - Current
Sales Associate
Land Of Nod
03.2005 - 04.2007
Associate of Applied Science - Business Management
Robert Morris University - Illinois
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