Christina Flores
Norwalk,CA
Summary
Customer-focused and detail-oriented with experience in retail, recreation services, and office support. Ability to manage front-desk operations, provide exceptional customer service, and maintain organized, efficient work environments. Skilled in handling high-volume interactions, data entry, and supporting team operations while maintaining professionalism and confidentiality. Strong communication skills, reliability, and the ability to create a welcoming experience for every customer.
Overview
6
6
years of professional experience
Work History
Office Assistant II
City of Norwalk
08.2026 - Current
- Coordinated front-desk operations, directing inquiries and maintaining professional service for residents and staff.
- Assisting with records request, managing records using municipal procedures and confidentiality standards
- Assist residents throughout passport application process
- Resolved routine customer concerns by providing clear information and routing requests to proper departments.
Office Assistant I
City of Norwalk
07.2025 - Current
- Prioritize incoming documents and emails to ensure tasks are done promptly
- Route phone calls to the proper departments
- Certified passport agent; Certify passport applications, process payments, and handle important documents
- Assist with filing, keeping documents organized
- At service to all of my coworkers and supervisors to assist with their tasks
Recreation Leader I & II
City of Norwalk
06.2023 - 07.2025
- Answered phone calls at the front counter, being attentive to the public and their needs
- Worked at city events, building connections with residents
- Mentored seasonal staff through hands-on shadowing, boosting team morale
- Worked in high-volume periods, at times having many tasks at once
Sales Representative
Vans
07.2022 - 07.2023
- Resolved customer concerns effectively by finding solutions in other recommendations, along with creating a positive experience
- Mentored new hires on customer approach and product features
- Strived to reach daily sales goals with the goal set for us
Sales Representative
Hollister
11.2020 - 04.2022
- Provided customer service, making sure everyone felt welcomed and seen, tailoring each customer's experience to their own needs
- Made sure the store was being kept presentable and organized
- Adapted each shift to where I was being placed
- Reviewed saled pattern and customer feedback, then recommended ideas to improve our store's techniques
Education
Associate of Science - Psychology
Long Beach City College
06-2023
Skills
- 40 WPM
- Native Spanish Speaker
- Time Management
- Research Skills
- Creative Thinking
- Organizational Skills
- Customer service
- Cash handling and managment
Timeline
Office Assistant II
City of Norwalk
08.2026 - Current
Office Assistant I
City of Norwalk
07.2025 - Current
Recreation Leader I & II
City of Norwalk
06.2023 - 07.2025
Sales Representative
Vans
07.2022 - 07.2023
Sales Representative
Hollister
11.2020 - 04.2022
Associate of Science - Psychology
Long Beach City College