Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Frausto

Fort Worth

Summary

Dynamic professional with extensive experience in patient scheduling and insurance verification at Southwest Sports and Spine. Proven ability to enhance patient satisfaction through effective appointment coordination and proactive follow-up. Strong organizational skills and attention to detail led to a significant reduction in no-show rates, ensuring seamless operations and exceptional service delivery.

Overview

13
13
years of professional experience

Work History

New Patient Scheduler

Southwest Sports and Spine
04.2024 - Current
  • Managed high call volumes while maintaining exceptional customer service for new patients.
  • Streamlined communication between departments by efficiently relaying relevant appointment information to appropriate personnel as needed.
  • Increased patient satisfaction through timely and accurate appointment coordination.
  • Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
  • Worked closely with insurance providers to verify coverage details, ensuring seamless billing for new patients'' appointments.
  • Reduced no-show rates through proactive appointment reminders and confirmation calls to scheduled patients.

Front Desk Receptionist

Epiphany Dermatology
01.2017 - 04.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.

Receptionist

TEXAS HEALTH CARE OBSTETRICS & GYNECOLOGY
01.2015 - 12.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Certified Pharmacy Technician

Ridgmar Pharmacy
01.2012 - 12.2015
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.

Education

High School Diploma -

Cassata High School
Fort Worth, TX
05-1998

Skills

  • Strong organization
  • Follow-up coordination
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Patient scheduling
  • Data entry
  • File preparation
  • Appointment coordination
  • Authorization coordination
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

New Patient Scheduler

Southwest Sports and Spine
04.2024 - Current

Front Desk Receptionist

Epiphany Dermatology
01.2017 - 04.2024

Receptionist

TEXAS HEALTH CARE OBSTETRICS & GYNECOLOGY
01.2015 - 12.2017

Certified Pharmacy Technician

Ridgmar Pharmacy
01.2012 - 12.2015

High School Diploma -

Cassata High School

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