Christina Frazey
Lakeland,FL
Summary
Extensive experience in medical, travel, office, call center and general public settings. Caring and hard working with excellent interpersonal communication, customer service and support skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Department Secretary Outpatient Wound Care
Winter Haven Baycare Hospital
Winter Haven, Florida
02.2024 - Current
- Pleasantly welcome visitors, answer phone calls, and maintain front reception desk
- Cerner scheduling/I Heal for tracking
- Manage Tavoca for patient reminder appointments
- Verify insurance coverage and obtain authorization using Availity
- Work closely with Emergency Department and Inpatient charge nurses to smoothly transition patients into weekly wound care services
- Faxing, copying, filing, medical records
Bariatric Surgery Coordinator
South Florida Baptist Hospital
Plant City, FL
04.2023 - 02.2024
- Phone reception and front office functions
- Cerner scheduling/Sequence for tracking and reports
- Registration check-in
- Payment collection
- Pre-Surgery records collection
- Prep pre-surgery packets for authorization
- Support accreditation maintenance
- Support RD and Manager, as needed
PAS Coordinator
Baycare Outpatient Imaging
Tampa, FL
09.2017 - 04.2023
- Open office, prepare coffee and make lobby welcoming
- Greeted patients with personable approach and provided knowledgeable service to as many as 100 patients
- Coordinated efficiently with Technologists and other staff to process imaging paperwork and direct to appropriate departments
- Performed data entry in Image Cast, Soarian and Cerner to maintain and organize records of member and program information
- Processed medical records requests, assuring release only to applicant
- Work closely with authorization team
- Verify and allocate insurance plans
- Work closely with outside medical staff offices to maintain accurate and complex orders
- Financially responsible to collect payments for patients
- Trained new team members on orders, company services, phone, performance strategies and provided mentoring
- Scheduled support staff to guarantee complete coverage for every shift
- Planned and implemented fun in the workplace
MOR III Medical Office Representative
Baycare Medical Group Orthopedic And Scoliosis
Tampa, FL
04.2016 - 09.2017
- Prepared charts daily for 6 medical providers up to 80 patients
- Negotiated to collect balance in full payments and applied to customer balances
- Maintained high volume of calls to meet demands of busy group
- Achieved performance goals on consistent basis
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Used GE software to record and organize patient data, including insurance and medical information
- Explained forms wording to patients to help each understand information required
Scheduling Coordinator
Cancer Treatment Centers Of America
Tulsa, Oklahoma
06.2010 - 04.2016
- Built relationships with patients to learn their scheduling needs
- Welcomed each new arrival pleasantly and confirmed appointments
- Coordination of doctors, modalities, urgency of need, patients time restraints and patients health
- Addressed patient inquiries and updated database information
- Managed flow of Physicians, patients, Care Management team and phone to run smoothly
- Efficiently return messages within the hour
- Work closely with travel and guest services to coordinate with accurate travel dates
- Assist Care Management team
- Worked closely with imaging, chemotherapy, radiation, specialty providers staff to guarantee the patient was seen within a three day turn around for all appointments
Travel Agent
AAVacations
Tulsa, OK
08.2005 - 06.2009
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging airfare, as well as, hotel, excursions and rental car reservations
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Was one of three employees that started the cruise line desk
- Million dollar producer every year
- Went on several familiarization trips including Disney, Puerto Rico, Austin, Paris, London, Cancun and have traveled to many other places in the US, Mexico and Europe
Education
High School Diploma -
Nathan Hale High School
Tulsa, OKSkills
- Inpatient and outpatient records
- Patient assistance and service
- Travel Coordinator
- Data entry
- Professional telephone demeanor
- Recordkeeping strengths
- Medical Terminology
Timeline
Department Secretary Outpatient Wound Care
Winter Haven Baycare Hospital
02.2024 - Current
Bariatric Surgery Coordinator
South Florida Baptist Hospital
04.2023 - 02.2024
PAS Coordinator
Baycare Outpatient Imaging
09.2017 - 04.2023
MOR III Medical Office Representative
Baycare Medical Group Orthopedic And Scoliosis
04.2016 - 09.2017
Scheduling Coordinator
Cancer Treatment Centers Of America
06.2010 - 04.2016
Travel Agent
AAVacations
08.2005 - 06.2009
High School Diploma -
Nathan Hale High School
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