Christina Funderburg
Western Grove,Arkansas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manager
Sqrl service station
Harrison , AR
12.2020 - 08.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Proposed or approved modifications to project plans.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Night Supervisor
Grices grocery and deli
Western Grove, Arkansas
04.2016 - 12.2020
- Employed optimal safety practices resulting in zero hazards, incidents, or lost-time accidents.
- Addressed customer inquiries promptly and efficiently while ensuring excellent customer service was maintained.
- Performed opening and closing procedures, set up registers, and arranged products to keep facility operations-ready.
- Provided assistance to customers in resolving complaints and disputes.
- Trained employees in proper work procedures and performance strategies to optimize operations.
CNA
Mt.vista
Harrison, Arkansas
02.2013 - 04.2016
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Documented patient care services by charting in designated areas.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Documented activities and recorded information in EMR system.
Education
High School Diploma -
Hughes High
Hughes, AR05-2003
Skills
- Marketing
- Contract management
- Coaching and mentoring
- Performance evaluations
- Staff management
- Work prioritization
- Documentation and reporting
- Customer service
- Policy and procedure development
Timeline
Manager
Sqrl service station
12.2020 - 08.2023
Night Supervisor
Grices grocery and deli
04.2016 - 12.2020
CNA
Mt.vista
02.2013 - 04.2016
High School Diploma -
Hughes High