CHRISTINA GARCIA
Schroon Lake,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
CID Call Center Agent
Sagamore Resort
Bolton Landing, New York
05.2024 - 09.2024
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Maintained detailed records of customer interactions using contact management software.
- Reported any technical problems encountered while taking calls to the engineering department.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Performed other duties as assigned by supervisor.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shift Manager
Taco Bell
Queensbury, NY
03.2023 - 10.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained staff on operational procedures, enhancing team performance and productivity.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated schedules to meet staffing needs during peak hours and events.
Assistant Manager
Carrols LLC
04.2012 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Staffing to meet coverage demands for increased sales and productivity.
Shift Manager/Key Holder
McDonalds
08.2004 - 06.2009
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
Education
High School Diploma - Child Development
Terry Parker High School
06.2003
Some College - Medical Assisting
Everest College of Jacksonville
Skills
- Directing Team Members
- Recruiting and Interviewing
- Employee Coaching and Motivation
- Project Management
- Shift Coverage
- Performance Tracking and Evaluations
- Sales Monitoring
- Scheduling and Coordinating
- Quality Standards
- Sales Activities
- Cost Management
- Health and Safety Regulations
- Administration and Reporting
- Customer Service
- Product and Service Knowledge
- Hiring and Developing
- Food Safety and Quality
- Overseeing Employees
- Orientating and Training
- Cash Deposits and Receipts
- Account updating
- Data Entry
- Call Control
- Communicating with clients
- Answering questions
- Data Gathering
- Customer Support
- Providing customer support
- Call Center Customer Service
Websites
Timeline
CID Call Center Agent
Sagamore Resort
05.2024 - 09.2024
Shift Manager
Taco Bell
03.2023 - 10.2023
Assistant Manager
Carrols LLC
04.2012 - 01.2023
Shift Manager/Key Holder
McDonalds
08.2004 - 06.2009
High School Diploma - Child Development
Terry Parker High School
Some College - Medical Assisting
Everest College of Jacksonville