Leticia Guzman
Leadership
Riverview,FL
Summary
Goal-oriented manager with distinguished experience in cable and communications industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
4
4
years of professional experience
Work History
Medicare Sales Agent
Elite Insurance Partners
03.2020 - 02.2021
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods, creating about 10% of my sales.
- Conducted research and identified market trends to develop better strategies for sales.
- Researched and identified potential new markets.
- Finalized sales and collected necessary deposits.
Inbound Call Center Sales Supervisor
Charter Communications, Spectrum
01.2020 - 02.2021
- Built relationships with agents and community to establish long-term business growth.
- Achieved sales goals and service targets as a team by cultivating and securing team relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability by 15% through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help 60% of sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Drove sales by developing sales reps to close 75% of their deals.
Leisure Travel Agent
Educational Opportunity Tours
01.2017 - 04.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collaborated with colleagues to create and promote special travel packages.
- Created promotional materials to increase visibility and attract larger market share.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Education
High School Diploma -
Durant High School
Plant City, FL05.
Skills
- Cross-Promote Products
- Persuasive Negotiations
- Marketing Collateral
- Service Quality
- Employee Performance Management System
- Strategic Decision-Making
- Database Performance Management
- Personnel Scheduling
- Motivational Leadership
- Compliance Assurance
- Collaborative Environments
- Directing Team Members
- Quality Assurance Policies
- Team Goals
- People Management
- KPI Monitoring
- GoldMine CRM
- Project Management
- Diverse Audiences
Languages
Spanish
Native or Bilingual
Timeline
Medicare Sales Agent
Elite Insurance Partners
03.2020 - 02.2021
Inbound Call Center Sales Supervisor
Charter Communications, Spectrum
01.2020 - 02.2021
Leisure Travel Agent
Educational Opportunity Tours
01.2017 - 04.2019
High School Diploma -
Durant High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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